About the role
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About the Role
Monks is looking for a Delivery Manager based in Colombia to own the DAM operations for one of our largest global clients. You’ll manage a high-volume, fast-paced system, enable global creative teams to find and deliver assets quickly, and act as the primary point of contact for DAM-related training, first-line support, licensing and compliance. You’ll collaborate closely with regional teams, in-house developers and external partners to keep the DAM, asset library and integrated workflows running smoothly and accurately.
Responsibilities:
- Maintain the DAM: ensure assets are uploaded, tagged with correct metadata, and organized so assets are discoverable in seconds. Keep folder structures clean and enforce naming/ingest standards.
- First-line support: respond to user questions from creative, ops, account teams and external agencies; triage issues and document resolutions.
- Training & documentation: develop and deliver training materials and onboarding for new and existing users on the DAM, review/approval platform and asset library.
- QA & governance: monitor asset integrity, usage rights and compliance; implement and enforce processes to reduce errors and drive consistency.
- Collaboration: build and maintain relationships with internal teams across your region (North & Latin America).
- Product feedback & issue tracking: log bugs, feature requests and workflow enhancements with internal development teams; close the loop on fixes and improvements.
- Stock & licensing management: liaise with stock houses globally; review, acquire and distribute stock assets and licenses; advise and enforce licensing and procurement policies.
- Stakeholder liaison: act as the bridge between creative, account, legal and procurement teams to resolve pricing, licensing and compliance questions.
About You
- 5 years professional experience in Digital Asset Management within advertising, marketing or similar creative environments.
- Hands-on experience with a DAM system (Adobe AEM preferred); experience as an administrator, librarian/curator or DAM operator.
- Solid understanding of creative asset types and formats (image, video, audio, fonts, animation, templates, etc.) and how they’re used in production and delivery.
- Strong written and verbal English communication skills.
- Experience working with creative, operations and account teams and comfortable training end users.
- Problem-solver with a process-driven mindset: able to document workflows, write training materials and translate user needs into clear feature requests.
- Ability to work independently and collaboratively across time zones; manage changing priorities and tight deadlines.
- Strong interpersonal skills — you’re a relationship builder who can navigate a global organization.
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About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.