About the role
At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. And as the exclusive financial partner of Loblaw Companies Limited's PC Optimum™ loyalty program, we're woven into the daily lives of more than 18 million members across Canada.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. We can’t wait to get to know you!
We can’t wait to get to know you!
The Business Development Manager is responsible for developing the reverse mortgage origination volume potential, of certain mortgage brokers in their assigned geographic areas while delivering on the Bank’s service commitment to the broker network. The BUSINESS DEVELOPMENT MANAGER prospects for new broker relationships and nurtures existing relationships to develop the origination volume potential of their assigned broker network and meet targets. The BUSINESS DEVELOPMENT MANAGER interacts with brokers primarily through non face-to-face communications and may be required to present or participate in person at training sessions, industry events and special events outside the office from time to time.
Relationship management with brokers is strengthened through the BUSINESS DEVELOPMENT MANAGER’s positive personality, professional conduct and ability to deliver exceptional service in a highly competitive and dynamic market. Achieving origination volume potential will depend on the BUSINESS DEVELOPMENT MANAGER’s ability to assist brokers with identifying deals that fit within the Bank’s addressable market, promoting the Bank’s value proposition to win the business and assisting brokers and internal teams with getting acceptable deals closed. Success will also depend on the BDMs knowledge level of the broker network, the Bank’s products, internal processes and credit guidelines combined with the ability to work effectively with others on both the inside and external sales teams. The BUSINESS DEVELOPMENT MANAGER is to report directly into the Director, Residential Sales.
The Core Responsibilities!
The BUSINESS DEVELOPMENT MANAGER’s performance in the main accountabilities areas listed below, when collectively performed well, will lead to success in this position.
1. Grow Origination Volume (70%)
The BUSINESS DEVELOPMENT MANAGER is expected to develop the origination volume potential from brokers in their assigned geographic areas by generating new business and cultivating increased share of business from existing broker relationships. In addition to achieving the target origination volume, the BUSINESS DEVELOPMENT MANAGER will be evaluated on efficiency metrics assigned by the Director, Residential Sales such as funded volume as a percentage of submissions and number of outbound calls and contacts made. The BUSINESS DEVELOPMENT MANAGER will dedicate time to all phases of the sales relationship cycle - from prospecting through to the business development phases - employing a variety of actions which include but are not limited to:
Prospecting
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Continually sourcing broker names from external and internal resources
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Scrubbing sourced broker names to produce BUSINESS DEVELOPMENT MANAGER’s list of prospects as defined and amended by the Director from time to time
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Maintaining the prospects list including making revisions necessitated by, for example, re-alignment of geographic areas or Key Accounts and changes to sales staff or brokers/agents/brokerages
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Pro-actively cold contacting brokers to establish new relationships and routinely contacting warm leads throughout the prospecting cycle
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Onboarding brokers: establishing broker agreements where necessary, making welcome calls for brokers who are dealing with the Bank for the first time, collecting feedback from brokers regarding the BUSINESS DEVELOPMENT MANAGER’s and the Bank’s overall service levels
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Tracking prospecting activities, in order to monitor and report on the BUSINESS DEVELOPMENT MANAGER’s progress, such as how many new broker agreements were completed and approved, how many “new” brokers were contacted, what was discussed and if any deals were submitted
Business Development
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Conducting training and product awareness sessions primarily through webinars and from time to time, in person when warranted or required
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Advising brokers on potential deal inquiries to improve the quality of submissions, efficiency of credit assessment and turn-around time on responses and commitments
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Facilitate getting commitments to funded status by working efficiently with internal departments to expedite resolutions, liaise information and track deal progress
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Adjusting focus and tactics as required to get deals closed nearing month end, responding to competitive pressures, promoting products or special pricing
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Tracking submissions, deal status, funded volume and overall pipeline to monitor and report on the BUSINESS DEVELOPMENT MANAGER’s progress
2. External & Internal Relationship Management (20%)
The BUSINESS DEVELOPMENT MANAGER will reflect the Bank’s values in all interactions whether external or internal. The Bank’s image of integrity, quality and dependability are critical dimensions to how the BUSINESS DEVELOPMENT MANAGER should conduct business and build relationships. The BUSINESS DEVELOPMENT MANAGER will be responsible for:
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Proactively engaging and building rapport with sales team members and credit teams
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Assisting credit in following up on outstanding commitments or documents particularly when the credit team feels challenged with high volumes or toward month end
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Liaising with credit teams and others when necessary to resolve broker issues
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Assisting brokers who have general questions about products and underwriting through our email inquiry mailbox
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Probing, validating and sharing insights on brokers, competitive activities and market dynamics
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Adeptly being able to distinguish the difference between being an effective champion for a broker’s deal versus interfering or duplicating the roles of the credit teams
3. Administration and Organization (10%)
As a member of the larger Single Family Residential team, the BUSINESS DEVELOPMENT MANAGER will support informational needs and processes ensuring the smooth handling of deals through pipeline to funding by:
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Creating a routine to efficiently and consistently capture, document and track the essence of interactions with brokers and any important feedback
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Providing all required sales, productivity and activity reports in a timely manner
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Adjusting time spent and activities to balance the needs of both prospecting and business development
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Providing weekly Crystalline status reports
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Updating rates on various system, , broker contact info
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Handling operational requests from others, including Residential Operations
Let's Talk About You!
Required
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Two years’ residential mortgage Underwriting/Credit experience
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Outstanding interpersonal skills
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Self-directed and highly organized individual
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Agile time management skills with ability to multi-task
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Must possess a valid driver’s license and a clean driving record
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Completion of a college or equivalent post-secondary degree
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Strong written and verbal skills along with presentation experience
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Proficient with Microsoft Office: Word, Excel, PowerPoint
Preferred
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Previous sales experience
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Proficient knowledge of Cyberquery or similar database reporting tool(s)
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.
