Define and Execute Engineering Strategy

• Own the long-term engineering strategy for Card Processing, aligning technical investments with PPRO's broader business objectives and customer needs.
• Partner with executive leadership, Product, Commercial, Security, Risk and Compliance leaders to shape organisational strategy and influence investment priorities.
• Drive architectural evolution towards scalable, cloud-native, event-driven platforms that support future business growth and changing market demands.
• Anticipate emerging industry trends, regulatory changes, payment innovations and customer expectations, ensuring the organisation remains ahead of market needs.
• Cultivate a culture of innovation, encouraging experimentation, learning and ownership while balancing innovation with operational excellence and risk awareness.

Lead Organisational Transformation

• Lead large-scale engineering initiatives that improve platform resilience, developer productivity, customer outcomes and organisational effectiveness.
• Continuously evolve engineering practices, delivery processes and operating models to improve agility, efficiency and quality across multiple teams.
• Foster an environment where teams openly learn from successes and failures, embedding continuous improvement into everyday delivery.
• Adapt organisational priorities and resource allocation as business needs evolve while maintaining alignment with strategic objectives.

Build High-Performing Engineering Organisations

• Lead, coach and develop Engineering Managers and senior technical leaders, creating strong leadership capability across the organisation.
• Build an inclusive, high-performing engineering culture where autonomy, accountability and collaboration thrive.
• Create development plans that prepare current and future leaders for emerging technologies and business challenges.
• Actively sponsor diverse talent and hold leaders accountable for creating an inclusive environment where every individual can perform at their best.
• Serve as Engineering Site Lead for São Paulo, strengthening local culture while ensuring alignment with global engineering standards and organisational values.

Deliver Engineering Excellence

• Establish engineering standards that ensure highly available, low-latency, resilient and secure payment platforms.
• Champion DevOps, quality engineering and operational excellence by embedding automation, observability and continuous delivery throughout the software lifecycle.
• Drive engineering decisions through data, advanced analytics and customer insights, ensuring investments improve customer experience and business performance.
• Own engineering KPIs including availability, latency, reliability, operational efficiency and cost effectiveness, using measurable outcomes to guide continuous improvement.

Champion Security, Risk and Compliance

• Foster a Security First culture across engineering, ensuring security, resilience and compliance are integrated into every stage of software delivery.
• Partner cross-functionally to continuously strengthen governance, regulatory compliance and risk management practices.
• Drive adoption of automated compliance controls, secure engineering practices and adaptive fraud prevention capabilities.
• Balance innovation with appropriate operational and regulatory risk management.

Drive Customer and Business Impact

• Translate organisational strategy into engineering execution that improves customer experience, commercial outcomes and platform scalability.
• Partner closely with Product to prioritise investments that maximise customer value, approval rates and operational efficiency.
• Collaborate with Commercial, Partnerships and strategic customers to understand emerging market opportunities and transform customer insights into scalable technology solutions.
• Integrate business and financial understanding into engineering decisions, ensuring technical investments deliver measurable organisational value.

Influence Across the Organisation

• Build trusted partnerships across Engineering, Product, Security, Commercial and Executive Leadership to achieve shared organisational outcomes.
• Create an environment of transparency, open communication and constructive feedback where collaboration extends across organisational boundaries.
• Challenge assumptions through thoughtful discussion and encourage diverse perspectives that strengthen decision making.
• Recognise and celebrate significant achievements across teams while fostering a culture of shared success.
• Navigate complex organisational challenges, resolve conflicts with significant business impact and support leaders in building collaborative, high-performing teams.