Company Background

Our client is the market leader in contact center robotic process automation (RPA). Its patented platform automates manual management processes in contact centers, helping enterprises reduce costs while improving agent engagement and customer experience. The platform powers over 1 billion automated actions annually and has delivered significant measurable ROI across industries such as financial services, telecommunications, insurance, and healthcare.

Project Description

Project is part of our clients' real-time workforce automation platform evolution, focused on modernizing a mission-critical SaaS product for contact centers. The team works on platform scalability, system reliability, integrations, analytics, reporting, and new intelligent productivity features that directly improve customer operations and agent performance.

Technologies

• Java 17
• Spring Boot
• REST, Websockets
• MariaDB, Redis, Dremio, Apache Iceberg
• ActiveMQ, Apache Flink
• OAuth, OpenID
• Microservices
• AWS
• Maven, Jenkins
• Docker, Kubernetes
• Git

What You'll Do

• Design, build, test, and maintain enterprise SaaS applications using Java and Spring Boot;
• Collaborate with the architecture team to complete technical designs that meet business requirements;
• Work with Product Managers to break down ideas and user stories into development tasks;
• Research technologies and frameworks that may be added to the technology stack and provide recommendations;
• Maintain application quality, ensure responsiveness, and provide optimization guidance where necessary;
• Collaborate with the Sustaining Engineering team to troubleshoot production issues;
• Follow and contribute to CI/CD best practices;
• Participate in retrospectives after delivery to support continuous improvement within the team;

Job Requirements

• 4+ years of experience working as a Java Developer;
• Knowledge of object-oriented programming and data structures;
• Understanding of RESTful concepts;
• Knowledge of DBMS concepts, including familiarity with MySQL;
• Experience with code versioning tools, such as Git;
• Understanding of CS concepts, including design patterns and multithreading;
• Familiarity with CI/CD concepts;
• Understanding of SaaS and Enterprise Architecture concepts;
• NoSQL knowledge would be a plus;
• Good communication skills;
• Knowledge of English from Upper-Intermediate;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.