About the role
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role Summary
Location: Buenos Aires, Argentina
Hybrid
Full-time
Payoneer is seeking a talented Operations Business Partner to join our innovative Center of Excellence in the customer journey department. As the Americas Operations Business Partner, supporting LatAm and North America, you will be joining our largest Ops team, using qualitative and quantitative insights to improve our customers’ journeys and operational processes as well as analyze insights from multiple sources to clarify ambiguous problems. The successful candidate will be comfortable switching between thinking strategically about big picture initiatives, executing quickly on tactical opportunities, and troubleshooting operational issues.
What you’ll do:
- Leading, designing, and executing new business processes, flows, and initiatives mainly cross-operations
- Working with all customer journey units to learn and serve their business needs in the matters of business processes, systems analysis, automation opportunities, and innovation
- Deeply learn the different business flows, look for the relevant data, and analyze main pain points that require improvements
- Design operational processes, including analytical and technological aspects, and manage projects to execute them
- Leading the measurement concept of the customer journey division and working closely with analytics on executing it
- Work with stakeholders across the organization to achieve project goals
What we’re looking for:
- Bachelors Degree required; MBA preferred
- 3+ years of experience working as Systems Analyst, Process Engineer, or Business Partner in Fintech, SaaS, or Management Consulting
- Excellent analytical skills
- Experience with project management
- Proven ability to assess business needs and translate them into relevant solutions
- Strong interpersonal skills leading and driving execution with cross-functional teams
Not a must but a great advantage:
- Experience with customer centers and operational processes
- Project management certification (PMP)
- Experience working with remote teams
- SQL experience
#LI-AB4
#LI-Hybrid
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.