About the role
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role summary
We are hiring an IT Systems Administrator to join our Corporate IT team in India.
This role provides end-user and site IT support for APAC offices and outsourced contact center locations, while partnering with Global IT teams on systems, network, and office expansion projects. You will be responsible for maintaining secure, reliable IT operations and delivering high-quality user support.
Location: Bangalore-India
Hybrid - Full-time
What You’ll Do
- Provide timely support to end users across APAC, meeting agreed service levels.
- Administer and support endpoint devices, office IT equipment, and meeting room technology.
- Manage Microsoft 365 services (e.g., Exchange Online, Teams, SharePoint) and Entra ID (Azure AD) administrative tasks.
- Coordinate with Global IT Infrastructure teams on network/server rollouts, upgrades, and incidents at local sites.
- Provide local execution support for infrastructure activities (e.g., on-site coordination, vendor coordination, cabling/physical checks, access arrangements, and post-change validation) based on Global team direction.
- Act as the local IT point of contact during maintenance windows, office expansions, and site technology changes.
- Troubleshoot site connectivity and user-impact issues and escalate to Global teams with complete diagnostics and logs.
- Own IT asset lifecycle management, including inventory accuracy, deployment, recovery, and secure disposal.
- Administer office security and collaboration systems, including CCTV, door access, and video conferencing platforms.
- Log, track, and document incidents/requests, root causes, and resolutions in the IT ticketing system.
- Follow and enforce IT and security policies; support audit/compliance readiness.
- Deliver onboarding support and user training for systems and corporate applications.
- Participate in regional IT projects to improve reliability, security, and support efficiency.
- Support planned after-hours maintenance and critical incident response when required.
Who You Are
- 5+ years in IT systems administration in an MNC or similarly sized, multi-site environment (including outsourced operations).
- Strong hands-on experience with Microsoft stack (Windows OS, Microsoft 365, Entra ID/Azure AD, Azure fundamentals), plus endpoint management tools (Intune, Jamf).
- Practical support experience with networking basics (TCP/IP, DNS, VPN), video conferencing/meeting room systems, and ITSM/ticketing with solid documentation.
- Strong communication, stakeholder management, and customer service skills across all levels; able to explain technical issues clearly.
- Self-driven and organized; able to prioritize, work independently, and collaborate effectively with regional/Global teams.
- Basic scripting/automation capability (PowerShell or Bash) to improve operational efficiency.
- Willingness to support planned after-hours maintenance and urgent incidents.
Good to have
- Professional, accountable, and ownership driven.
- Strong communicator and relationship builder; works well with users, vendors, and cross-functional teams.
- Customer-first, calm under pressure, and effective at de-escalation/expectation management.
- Proactive, detail-oriented, and continuously focused on improvement.
#LI-AK1
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.