About the role
As a Community Manager, you will play a key role in managing and maintaining our Telegram and Discord communities. Working closely with the Country Managers, you will ensure smooth community operations, foster engagement, and deliver an excellent user experience. This is an exciting opportunity to contribute to the growth of an innovative and fast-paced organization.
Responsibilities:
Daily Community Management: Monitor and maintain order in the community. Respond to common user questions and provide basic support. Share announcements, event updates, and rule changes as directed.
Community Content Planning: Plan and execute interactive campaigns such as weekly topics, Q&A sessions, or AMAs. Gather and organize user feedback to make community content more engaging.
User Data Monitoring and Analysis: Track community activity, growth trends, and engagement levels. Provide actionable suggestions based on data analysis to improve community operations.
Crisis Handling: Quickly address and resolve disputes or emergencies within the community. Manage user complaints and handle basic technical support requests.
Platform Management: Optimize Telegram and Discord settings, including permission management, bot configurations, and channel organization. Monitor bot functionality to ensure smooth group and server operations.
Requirement:
Strong understanding of community platforms, particularly Telegram and Discord
Excellent communication and problem-solving skills
Proactive and organized, with the ability to multitask in a fast-paced environment
Basic data analysis skills to monitor user activity and engagement
Prior experience in community management or related roles is a plus