About the role
Are you skilled at guiding clients through change and driving Microsoft 365 adoption? Do you help ensure project success through change strategy, communication, and user adoption?
We are looking for an Adoption and Change Management Consultant for our Calgary Branch located in Calgary to deliver consultative services directly to our clients and to build relationships with our stakeholders and project teams. You will play a key role in ensuring projects and change initiatives meet objectives on time and on budget by increasing employee adoption and usage of our technical solutions focused in Microsoft 365. You will support the identification and mobilization of a change network for our clients and provide change management expertise in the areas of change strategy & planning, communications, training, and user adoption support.
A Day in the Life:
Collaborate with clients to understand how a technology change will affect their end-users
Inform clients of the technology’s full range of features so they can make the most of its benefits
Collect requirements for technology adoption using methods such as one-on-one interviews or leading group workshops
Work alongside LVS technical teams and clients to establish a Governance Plan for implementing new technology
Create and execute resources like adoption support materials, end-user communications, and training tools to ensure effective change management and technology rollout
Monitor and analyze user adoption and usage to guarantee the secure, efficient, and consistent use of technology across the organization.
Maintain a comprehensive adoption and change management plan covering governance, communication, stakeholder engagement, training, and ongoing support to promote lasting adoption
Partner with LVS technical consultants to stay informed about client technology changes to develop robust OCM plans that address Governance, Communications, and Training
Draft a Communications Plan and produce messages to advance this plan
Use different communication channels to share messages
Design a role-based Training Plan considering different user roles and impact assessments
Develop and deliver training content tailored for a variety of users, from white-glove sessions for Executives and their assistants, to sessions for office staff and frontline workers
Assist with other project activities related to change and communication.
Participate in meetings with the internal OCM Community of Practice to further the practice area’s development
Lead projects as a coordinator when needed to achieve utilization targets during periods without OCM assignments
What You Bring:
5+ years of experience in a change management role with a focus on supporting the people side of change in technology adoption consulting
Experience with technical implementations and changes including SharePoint and Teams projects
Ability to follow established processes to deliver quality outcomes, understand hand-off, and be able to suggest and apply improvements
Experience eliciting requirements and creating role-based user requirements and impact assessment documentation
Experience creating communication plans and messages, using various communication methods and tools
Experience creating training plans and materials including the development of training videos, quick reference cards, Microsoft Forms Quizzes, and PowerPoint decks
What Makes You Extra Awesome:
Organizational Change Management certification (Prosci)
Certified Microsoft Service Adoption Specialist
Accredited Instructional Designer/Trainer
Technical certification in a Microsoft application or platform (M365, SharePoint, Dynamics)
Certification with other technology platforms or methodology such as ITIL, SAP, or Google
Why Work at Long View:
Great people and culture
Flexible Work Environment
Interesting work – Be part of exciting projects while accessing all the latest technologies
