The Senior Microsoft Engineer will lead the resolution of complex technical issues across Microsoft platforms. This role involves deep technical troubleshooting, mentoring junior engineers, and collaborating with cross-functional teams to ensure service excellence. The ideal candidate will have a strong background in Microsoft technologies, excellent communication skills, and a proactive approach to problem-solving.

Responsibilities:

• Own and resolve escalated technical issues related to Microsoft 365, Azure, Windows Server, and Active Directory.
• Perform root cause analysis and implement long-term solutions to recurring problems.
• Collaborate with Microsoft Premier Support and internal engineering teams for critical issue resolution.
• Develop and maintain technical documentation, SOPs, and knowledge base articles.
• Mentor and guide L1 and L2 support engineers, fostering a culture of continuous learning.
• Lead incident response for high-impact outages and participate in on-call rotations.
• Contribute to system design reviews and provide input on infrastructure improvements.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5+ years of experience in technical support, with at least 2 years in a senior or escalation role.
• Deep expertise in Microsoft 365, Azure AD, Intune, Windows Server, and PowerShell scripting.
• Strong understanding of networking concepts (DNS, DHCP, VPN, TCP/IP).
• Experience with ITSM tools (e.g., ServiceNow, Jira) and ticket lifecycle management.
• Preferred Certifications:
• Microsoft Certified: Azure Administrator Associate (AZ-104).
• Microsoft Certified: Modern Desktop Administrator Associate.
• Microsoft Certified: Azure Solutions Architect Expert (a plus).