Duties may include the following; other duties may be assigned by the Operations Manager or Branch General Manager:

• Responsible for the performance of all shifts and Security Officers on duty;
• Has a working knowledge and understanding of the Specific and General Post instructions for post(s). Has practical knowledge of all additional and emergency post instructions that are called for by the client;
• Patrols post assigned by walking or using company provided vehicle where applicable;
• Conducts inspections of Post and Security Officers for proper compliance with the specific Post Orders, Walden Security procedures and general knowledge of post assignment;
• Informs the Post supervisor, Roving or Field Supervisors and the Operations Manager of matters/issues that cannot wait until the next workday;
• Records the daily events of their post on the Officers Daily Reports (ODR) which will be reviewed by the Post Supervisor, Roving or Field Supervisors and the Operations Manager;
• Registers at watch stations to record time of inspection trips and contracted random inspections.
• Assists in conducting on-the-job-training for newly assigned Security Officers as necessary;
• Responds to urgent client needs/requests for services or changes to services;
• Properly notifies authorities (supervisors, police or fire department, client, etc.) of emergency situations and/or post order violations;
• Examines doors, windows, and gates of assigned posts to determine that they are secure;
• Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and expel persons engaging in suspicious or criminal acts;

Receives general direction from the Post Supervisor, Roving or Field Supervisors, or Operations Manager. Exercises direct supervision over 1-15 Security Officers and Shift Supervisors.  Provides input to the management in regards to operation, status of posts and Security Officers.

Minimum Qualifications:

• High school diploma or equivalent

• 1+ year experience in a supervisory, or leadership role.

• Requires a year of related experience in any of the following categories; crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.

• Display exceptional customer service and communication skills.

• Ability to handle crisis situations at the client site, calmly and efficiently.

• Able to work in various environments such as cold weather, rain/snow, or heat.

• Stand or walk on various surfaces for long periods of time.

• Maintain daily logs and prepare and provide reports as required.

• Must possess strong computer skills with a high proficiency in the Google workspace and an ability to find information fast.

• Client Management Skills

• Strong Leadership skills

• Knowledge of supervisory practices, procedures, and security operations

• Ability to provide positive direction and motivate performance.

• Strong attention to detail

• Strong written and verbal communication skills

• Ability to solve conflict/problem solve.

• Maintain the highest ethical and professional standards.

• Must be able to multi-task and self-manage in a dynamic environment.

• Must be knowledgeable of all company policies and procedures.

• Maintain effective relationships with all levels of the company and client organization

• Must possess a Florida state security class D license

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