Responsible for monitoring, maintaining, and troubleshooting network infrastructure to ensure optimal performance and minimal downtime. This role requires strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 operational environment. 

Key Responsibilities 

Monitoring & Incident Management 

• Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix) 

• Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary 

• Respond to alerts and incidents in accordance with established SLAs and priority levels.

• Perform root cause analysis on recurring incidents and implement preventive measures.

• Document all incidents, actions taken, and resolutions in the ticketing system.

Network Operations 

• Maintain network availability and performance across enterprise infrastructure 

• Perform regular health checks on network devices including routers, switches, firewalls, wireless controllers and load balancers 

• Monitor bandwidth utilization and capacity planning metrics 

• Execute network changes during scheduled maintenance windows 

• Maintain up-to-date network documentation and diagrams

System Administration 

• Monitor server performance, disk space, and application availability 

• Perform basic system administration tasks on Windows and Linux servers 

• Monitor backup systems and ensure successful completion of scheduled backups 

• Coordinate with vendors and service providers for issue resolution

Communication & Reporting 

• Provide timely status updates to stakeholders during incidents 

• Generate and distribute daily, weekly, and monthly performance reports 

• Participate in shift handover meetings to ensure continuity of operations 

• Maintain clear and professional communication with technical and non-technical personnel 

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 1+ years network operations or NOC experience 
• Incident management and escalation handling 
• Experience coordinating with field technicians and dispatch operations 
• Hands-on experience with network monitoring tools and systems 
• Experience working in a 24/7 operational environment 
• Excellent analytical and problem-solving abilities 
• Strong attention to detail and documentation skills 
• Ability to work independently and as part of a team 
• Effective communication skills, both written and verbal 
• Ability to remain calm under pressure and manage multiple priorities 
• Strong customer service orientation 
• Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE) 
• Willing to work onsite
• Willingness to work rotating shifts, including nights, weekends, and holidays 

Benefits

• Free one meal a day
• Emergency Loan and Other Financial Assistance Program
• Free 24 Hours snacks and beverages
• Health Insurance
• Health Subsidy
• Interest-Based Clubs
• Life Insurance
• Team Socialization Allowance
• Perfect Attendance Bonus
• Year-End Performance Bonus Plan(Company discretion)
• And much more

Please click the link below to proceed with the interview process.
https://interviewroom.ai/job_post/a1eebd71-a739-4e54-b5a4-452286beb682