RainFocus, one of the most innovative software companies, is in search of an exceptional Event Tech Support Specialist.
About RainFocus
RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
About the Role
As a team member of the RainFocus Client Success organization, the Event Delivery Tech Support (“TS”) will learn the ins-and-outs of the event delivery process and how the technology works. This role is essential in providing technical know-how for events around the world.
As a member of the Event Delivery team, the TS will work from the RainFocus warehouse and develop hands-on knowledge of RainFocus onsite technology. This includes Windows imaging, Badge Printer troubleshooting and maintenance, providing QA for new feature rollouts, and most importantly, providing some remote support to our teams around the world with onsite events.
The ideal candidate has a strong desire to learn about new technology and love to “tinker” with hardware. This person needs to be able to think outside of the box in order to solve complex issues. This individual needs to be able to communicate both in-person and digitally to teammates, clients, and contractors. This candidate must be a positive team player. This is a very challenging position and industry and there is no room for negativity. The ideal candidate will face challenges with a desire to be the go-to person to provide a solution.
The Event Delivery Tech Support role is a junior position with a career family of a Senior and a Principal position.
Essential Responsibilities
Hardware Support
Setup, imaging, troubleshooting Windows machines
Troubleshooting Badge printers
Managing MDM service for 6000 phones
Testing new hardware and resources
Communication
Working with internal team members to prepare for and support ongoing events
Gathering details to troubleshoot issues efficiently and without confusion for the staff onsite
Organization
Maintaining the RainFocus hardware by routinely doing checks and cleanings
Tracking inventory issues and documenting the processes related to fixing
Providing step-by-step instructions on how to use the RainFocus equipment
Training
Be available to train the internal teams on best practices
Required Experience/Skills:
Strong technical skills.
Collaboration on creation of processes to acquire requirements for live event execution.
.Assist in training new hires and contractors.
Ability to travel to events anywhere in the country or world on occasion.
Personal Characteristics
The best candidates for this position will have a strong chemistry and culture fit within RainFocus. Applicants need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
Ability to creatively solve complex problems
Friendly and outgoing, but assertive when necessary
Willing to go the extra mile in support of reasonable client requests
Team-player with a service-oriented mindset
Self-motivated, thrives in fast-paced environments
Proactive, relentless learner
Excited by and eager to take on new challenges and opportunities
Strong communicator with ability to be self-guided
POSITIVE personality
Success Measures:
Fully onboarded and productive within 60 days (45 days for Principal Role).
Client satisfaction.
Provide weekend support on occasion without escalation.
Location/Travel
This position will require working full time from our warehouse in Orem, Utah. Remote work is not available.
Location/Travel:
This position requires working full-time from our warehouse in Lindon, Utah; remote work is not available. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. , with a revolving on-call shift over weekends. This role will require occasional travel.
Why work at RainFocus?
At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
