The Consumer Direct Loan Officer is responsible for handling inbound requests, building rapport with the customer, determining the customer's needs, taking applications, and quoting fees and interest rates.

Core Responsibilities

• Educate clients about the mortgage and home buying process
• Engage with prospective and existing clients to understand their needs and present tailored solutions. 
• Explain the various types of mortgage programs available
• Counsel about ways to position the client for success as a home buyer
• Advise about opportunities to improve the clients financial situation
• Guide clients in choosing the mortgage that is best suited to their needs and qualifications
• Issue accurate preapprovals supported by documentation  
• Provide timely quotes to customers and educate them about the process to ensure an exceptional client experience. 
• Communicate with referral partners and transaction stakeholders
• Participate in weekly pipeline reviews with processing

Requirements

• NMLS license or willingness to obtain
• Knowledge of agency (Fannie, Freddie) g,overnment (FHA & VA) and DPA as well as non-QM /portfolio mortgage programs.
• Experience with POS (Glyde/Blend), LOS (Encompass), and CRM (TE).
• Familiarity with Dialpad phone system and Mortgage Coach preferred.
• Excellent people skills.
• Excellent verbal and written communication skills
• Has the ability to multi-task in a very fast paced environment
• High School Diploma or equivalent required

Salary Range

• $40,000 base + commission and bonus

Benefits

• Medical
• Dental
• 401k with employer match
• Paid Time Off
• Volunteer Time Off