The Senior Customer Solutions Engineer is a high-impact individual contributor role for a seasoned technical engineer who thrives at the intersection of complex systems and customer outcomes. You will own FORT's most demanding customer integrations end-to-end — from integration design through deployment — while serving as a deep technical resource for the broader Customer Solutions team. You'll bring hard-won field expertise, sharp judgment on safety-critical systems, and the credibility to lead technical conversations at any level of a customer organization.

This role requires deep technical expertise, strong customer communication skills, and the ability to operate autonomously across fast-paced industrial environments and strategic accounts.

Key Responsibilities

Customer Integration Ownership

• Lead technical engagements at FORT's most strategic customers, owning integration outcomes for FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms
• Travel to customer sites (up to 25%) to drive integration design, troubleshoot complex implementation challenges, and ensure full functional and safety compliance
• Lead integration design reviews, site assessments, and architecture discussions with senior customer engineering stakeholders
• Serve as a primary point of escalation for complex technical issues — diagnose, resolve, and document for future reference

Technical Architecture & Safety

• Define and advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration across diverse customer platforms
• Apply and champion functional safety principles to validate safety-rated system designs; serve as a subject-matter expert on safety compliance for both internal teams and customers
• Conduct trade studies to evaluate technical options and provide clear recommendations with supporting rationale
• Assess the impact of proposed engineering changes across hardware, firmware, software, and safety domains

Cross-Functional Influence

• Partner with Product and Engineering to translate field insights into roadmap improvements — identify recurring integration friction points and influence product direction
• Represent FORT in escalations, technical executive briefings, and key account reviews
• Contribute reusable integration guides, field playbooks, and technical documentation that raises the bar for the whole Customer Solutions team
• Share expertise with peers through case reviews and technical deep-dives that convert hard-won field experience into team knowledge

Required Qualifications

Experience

• 4+ years in systems engineering, field applications, or technical integration in robotics or industrial automation
• Proven track record leading complex customer integrations from kickoff through deployment with minimal oversight
• Demonstrated ability to operate as a senior technical authority — owning outcomes, not just tasks
• Experience influencing cross-functional teams without direct authority
• Ability to travel up to 30%, including international travel

Technical Skills

• Deep hands-on experience with CAN bus protocols and API integration in industrial contexts
• Strong working knowledge of electrical systems, control schematics, and functional safety standards (e.g., ISO 13849, IEC 61508)
• Ability to read and interpret wiring schematics, electrical diagrams, and system architecture documentation
• Comfort navigating ambiguity in complex, multi-vendor integration environments

Preferred Qualifications

• Prior experience as a field engineer at a robotics, automation, or industrial controls company
• Experience integrating wireless control or E-Stop systems into mobile robotics platforms
• Familiarity with ROS, PLC-based systems, or industrial protocols (EtherNet/IP, Modbus)
• Experience contributing to the product roadmap or playing a customer-zero / design-partner role on new product development
• Background building or contributing to technical playbooks, onboarding materials, or field documentation

Work Style

Remote, United States. Travel up to 25–30% to customer sites, with flexibility for strategic account needs. Philadelphia-area candidates welcome to work from FORT's office.