Job Description

Responsibilities:
- Lead requirements gathering using human-centric design methods and visual techniques.
- Conduct thorough analysis of current systems and processes to identify opportunities for improvement.
- Develop strategic roadmaps for digital transformation initiatives.
- Apply Design Thinking methodologies to create innovative solutions for complex government challenges.
- Ensure solutions comply with cloud-based architecture standards and Tech Stack requirements.
- Create detailed user stories, functional specifications, and acceptance criteria.
- Oversee platform configuration, customisation, and integration.
- Manage solution deployment and ensure smooth operational transition.
- Lead impact analysis for change requests and continuous improvements.
- Facilitate knowledge transfer through workshops and training sessions.

Required Qualifications & Experience:
- Degree in Computer Science, Information Technology, or a related field.
- Minimum 4 years of relevant experience in digital transformation projects.
- Proven track record of at least 2 successful ServiceNow implementations.
- HR modules implementation experience on other platforms is an added advantage.
- Strong background in enterprise SaaS platforms, with ServiceNow expertise required.
- Proficiency in ServiceNow platform configuration and customisation.
- Experience with Agile methodologies and product-centric delivery.
- Understanding of cloud architecture and modern development practices.
- Working knowledge of AI tools and emerging technologies.
- Experience in process automation and system integration.