Support the Pre-Order Ops Team for a company that generates millions in revenue while working from home permanently

Fresh Prints is a New York-based custom-apparel company that helps college organizations, Greek life, campus groups, and corporate clients source and print customized products. We work with a mix of domestic wholesale suppliers and overseas manufacturers to find the right product at the right price for each client, and then decorate it with their artwork, logos, or designs.

The Quoting Team is responsible for supporting the Sales Team by providing accurate quotes, validating production timelines, and ensuring operational feasibility before an order is placed. The role involves coordinating with internal teams, printers, and suppliers to ensure pricing, production, licensing, inventory, and delivery timelines are aligned. The associate owns quoting and timeline tickets from assignment until resolution while maintaining defined SLA and quality standards.

For the right person, this role offers an uncapped opportunity. You will be given the space and guidance to have a tremendous impact on your role. 

Responsibilities

Quoting

• Generate apparel and promotional product quotes using the internal tool: V4 Quoter.
• Validate all mandatory inputs including quantity, artwork/proof, garment, print method, delivery location and licensing.
• Check inventory availability and recommend suitable alternatives when required.
• Quote orders as per standard margin guidelines and obtain approvals for exception pricing.
• Handle one-off orders and promo product quotes as per defined SOPs.
• Educate CMs and ISAs on using the V4 Quoter for standard quotes.

Timeline Management

• Evaluate production feasibility for requested delivery dates.
• Determine whether Standard, Guaranteed, Expedited or Flash timelines can be supported.
• Validate production timelines based on print method, decoration method, inventory availability and shipping requirements.
• Identify operational risks before timelines are committed

Supplier & Printer Coordination

• Contact printers for rush order feasibility and production confirmations.
• Coordinate with product suppliers to obtain pricing and delivery timelines.
• Share production details with the Order Processing team after order placement.

Ticket Management

• Own Freshdesk tickets from assignment until resolution.
• Ensure all responses meet team quality standards and SLA targets.
• Escalate licensing, pricing or operational issues wherever required.

Process Improvement

• Contribute towards HelpJuice documentation and SOP improvements.
• Identify recurring issues and suggest process improvements.
• Support automation initiatives by documenting workflows, exceptions and edge cases.

Requirements

• At least 1.5 years of experience in Operations, Supply Chain, Customer Support, Sales Operations or Logistics
• Any relevant experience working on quotations and pricing are highly preferred and prioritized
• Experience working with ticketing systems or CRMs
• Proficiency in Google Sheets or Excel

Key Skills

• Strong analytical and logical reasoning and numerical aptitude 
• Excellent written communication
• High attention to detail.
• Ability to manage multiple priorities.
• Strong ownership and follow-through.
• Comfortable working with numbers, pricing and operational data
• Ability to make decisions using defined SOPs and business guidelines

Success Metrics

The associate will be evaluated based on:

• Quoting accuracy
• Timeline accuracy
• SLA adherence
• QA scores
• Freshdesk ticket quality
• Margin compliance
• Stakeholder feedback from Sales and Operations
• Contribution towards process documentation and continuous improvement

Job Location: Work From Home / Remote

Working Hours: 8:00 AM - 5:00 PM EST (US Timings), Monday to Friday

Monthly Salary: Starting at $550 base (depending on experience) + $80 night shift allowance

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.