The Order Fulfilment Department currently has a vacancy for a Contact Agent reporting to the Fulfilment Team Manager, who will be responsible for maintaining smooth and efficient processes while providing outstanding customer service. This position requires someone who values strong working relationships with customers and suppliers and can intuitively identify and respond to customer needs before they arise.

Skills and Competencies:

• Excellent verbal and written communication skills (English)

• Customer focused • Attention to detail

• Ability to work under pressure & manage several priorities at a time

• Good communicator

• Being courteous and professional at all times

• Ability to up-skill and learn independently

• Ability to work independently and in a team

Requirements

• Grade 12

• At least 2-3 years' experience in a Customer Service/Call Centre environment

• Strong customer service skills

• Strong telephone etiquette

• Live Chat

• MS Office (Excel, Word and Outlook) experience will be advantageous

Ideal requirements

• ISP experience will be advantageous

• Being tech savvy is not a must, but it will definitely be an advantage

Benefits

• We are a Fully Remote work environment

o That’s right! No need to go into the office! You can work from just about anywhere

o We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time.

• We Kit you out

o We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. We also provide you with Connectivity – FOR FREE!