Key Responsibilities include:

Internal Tool & Platform Design:

• Lead the design and redesign of internal digital platforms and tools, collaborating with design leads and leadership.
• Partner with Research teams to execute and analyze comprehensive user research to uncover employee pain points and workflow challenges.
• Develop user personas, journey maps, and experience blueprints for internal systems.
• Craft intuitive interfaces that simplify complex workflows and enhance user efficiency.

Design & prototyping:

• Create intuitive, user-centered interfaces for global technology projects.
• Develop wireframes, prototypes, and visual designs that align with user requirements and project vision.
• Ensure designs adhere to brand guidelines and industry best practices.
• Provide detailed development annotations for optimized handoff to delivery teams.

Design tool management:

• Effectively create and manage project design systems in Figma.
• Adhere to Figma best practices to maintain maximum usability and design efficiency.

Design System Creation & Management:

• Develop and maintain comprehensive design systems that standardize component libraries, design patterns, and style guides.
• Collaborate closely with cross-functional teams to ensure consistency in design language across all projects and products.
• Implement processes for regular updates and enhancements to design systems based on user feedback and evolving business needs.
• Ensure design systems are scalable and adaptable to new technology platforms and tools.

Design Leadership:

• Provide mentorship and guidance to junior designers, fostering an environment of creativity and professional growth.
• Lead collaborative design sessions with stakeholders, driving innovative solutions and consensus on design directions.
• Advocate for user-centered design principles within the organization, influencing project strategies and outcomes.
• Participate in strategic planning and decision-making, contributing insights to shape the future direction of design initiatives.

Deliverables:

• Business and user requirement matrices.
• Low-fidelity wireframes.
• High-fidelity designs and prototypes
• UX Maps (Journey, Empathy, User Flows)
• Research reports and insights.
• Design system management

Skills/Tools Proficiency:

• Strong organizational and multi-tasking skills.
• Excellent written and verbal communication skills.
• Prior experience designing B2B experiences, AI experiences, and Platform design experience a plus
• Proficiency in design and prototyping software (e.g., Figma)
• Experience in creating detailed user journey maps and user flows
• Strong problem-solving skills and attention to detail.
• Ability to work well in a team environment and collaborate with cross-functional teams
• Proficient in Microsoft Office suite (Word, PowerPoint and Excel)
• Experience with tools such as PowerBI, Sharepoint, and Source/ Confluence will be an advantage
• Ability to work under pressure and meet deadlines
• Ability to proactively manage reporting deadlines and prepare draft reports for review at least 2 days prior to deadlines

Education & Experience:

• Bachelor’s degree in UX/UI Design, product design, graphic design, etc – or commensurate work experience demonstrating proficiency.
• Minimum of 3-5 years of experience as a UX/UI designer or similar role.