Purple Technology, a Czech outsourcing company specializing in services for globally operating partners in the FinTech industry, is currently seeking Customer Support Specialist fluent in Japanese for CET or JST working hours. The primary role involves delivering customer support in a FinTech-related service and handling client inquiries through e-mail and chat in Japanese. Additional responsibilities include administrative tasks like customer registration and maintaining communication records.
What will you be working on?
Handling client inquiries, requests, and complaints via e-mail and chat with professionalism and accuracy
Crafting detailed, well-structured responses to ensure clear and effective communication
Processing requests according to established guidelines and procedures
Identifying and reporting issues or errors to the Team Leader or relevant department
Working with trading platforms, replicating reported issues, and assisting clients with troubleshooting
Transcribing Japanese names into Latin characters accurately
Collaborating with internal teams via Slack and email to ensure smooth workflow and issue resolution
What we expect from you:
Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector
Strong ability to analyze and resolve issues while maintaining high service standards
Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher)
Bachelor’s degree from a Japanese university (preferred)
High technical aptitude and ability to quickly adapt to new software and financial applications
Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members
Strong sense of responsibility, reliability, and teamwork
Self-motivated with a proactive approach to problem-solving
Ability to work in CET or JST time zone
Willingness to continuously learn and develop expertise in financial applications and trading platforms
Interested? We’d love to hear from you!
If you believe you are the right fit for this role, we warmly encourage you to submit your CV along with a cover letter explaining why you would be a great addition to our team.
Thank you in advance for your application—we look forward to getting to know you!
