Serve as a trusted point of contact for customers using Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM) and Microsoft Dynamics AX, handling requests professionally and ensuring effective solutions are delivered.

Manage support tickets and change requests in a structured and efficient manner, maintaining focus on scope, budget, timelines, and quality.

Support multiple enterprise customers and ensure a high level of service, responsiveness, and customer satisfaction.

Act as a key interface between customers and internal teams through strong communication, active listening, and a customer-centric mindset.

Identify opportunities for system enhancements and additional services based on customer needs and business objectives.

Develop and optimize workflows, data entities, reports, forms, and customizations using X++ and other D365 F&SCM technologies.

Utilize modern development tools and platforms, including source control, application lifecycle management, and AI-assisted development tools.

Contribute to software quality through clean coding practices, code reviews, testing, and continuous improvement initiatives.

Requirements

• Solid experience developing solutions within Microsoft Dynamics 365 F&SCM or Microsoft Dynamics AX environments.
• Experience implementing and supporting data integrations using technologies such as Data Management Framework (DMF), Electronic Reporting, Dual Write, OData, integration platforms, or comparable solutions.
• Strong understanding of D365 F&SCM architecture and standard business modules, including Finance, Supply Chain, Warehouse Management, Asset Management, or related areas.
• Experience with modern development tools, source control systems, and DevOps platforms.
• Previous experience in application support, managed services, customer care, or a similar customer-facing technical role is advantageous.
• Relevant IT education, degree, apprenticeship, or equivalent professional qualification.

Personal Attributes

• Strong team player with a collaborative mindset.
• Proactive, solution-oriented, and able to work independently.
• Customer-focused with excellent communication skills.
• Creative thinker with a continuous improvement mindset.
• Ability to manage priorities effectively in a dynamic environment.
• Fluent German and English language skills, both written and spoken.