About the role
We are a data-driven, fast-paced team that thrives on innovation and operational excellence. By mastering the full Shopify ecosystem—from the front-end user experience to the complex data fl ow connecting channels like Tapcart, TikTok, and Walmart—we ensure a seamless, world-class experience for our customers worldwide. Join us to own a critical piece of our technology stack and drive signifi cant growth in a thriving, dynamic industry.
This position is critical to ensuring operational excellence, data integrity, and scalability across all warehouse workfl ows while delivering a best-in-class consignor and customer experience. The Senior Manager will oversee warehouse teams, optimize processes, and partner cross-functionally with Supply, Ecommerce, Product, Finance, and Customer Experience to ensure seamless execution across the business.
WHAT YOU'LL DO
● Own the end-to-end warehouse operation, including intake, authentication, inventory management, storage, fulfillment, and outbound logistics
● Oversee consignment lifecycle from product intake through listing, sale, and consignor payout, ensuring accuracy and efficiency at every stage
● Ensure all inbound shipments are received, processed, and recorded accurately against purchase orders and inventory systems
● Optimize warehouse layout, workflows, and throughput to improve speed, accuracy, and scalability
● Maintain strict inventory control standards, minimizing discrepancies and ensuring real-time data accuracy across systems
● Establish and enforce SOPs across all warehouse and consignment processes
● Oversee authentication processes to ensure all goods meet Stadium Goods’ quality and authenticity standards
● Manage intake operations, ensuring timely and accurate product listing and system entry
● Identify, investigate, and resolve inventory discrepancies, operational issues, and system errors
● Partner with Product and Tech teams to surface bugs, workflow gaps, and system improvements impacting operations
● Lead, develop, and scale a team of warehouse supervisors, specialists, and associates
● Own workforce planning, scheduling, and labor optimization to meet volume demands and SLAs
● Train and coach team members on operational standards, systems, and performance expectations
● Build a high-performance culture focused on accountability, efficiency, and continuous improvement
● Define, track, and report on key operational KPIs (e.g., intake speed, listing accuracy, fulfillment SLAs, inventory accuracy)
● Implement performance management frameworks to ensure consistent achievement of operational targets
● Drive continuous improvement initiatives to increase efficiency, reduce costs, and enhance scalability
● Provide regular reporting and insights to senior leadership on operational performance
● Partner with Supply teams to align intake capacity with inventory acquisition strategies
● Collaborate with Ecommerce and Merchandising teams to ensure product readiness and optimal listing quality
● Work closely with Finance on payment accuracy, invoice coding, and consignor payouts
● Align with Customer Experience teams to resolve consignor and customer issues quickly and effectively
● Act as the central operational link between warehouse execution and broader business strategy
WHO YOU ARE
● Proven experience managing end-to-end operational workflows, including inventory, fulfillment, and supply chain processes
● Strong leadership experience with the ability to manage, develop, and scale high-performing teams
● Deep understanding of warehouse operations, inventory systems, and process optimization
● Strong analytical skills with the ability to identify root causes and implement scalable solutions
● Experience working with ERP, WMS, or inventory management systems; proficiency in Excel or similar tools
● Ability to operate in a fast-paced, high-volume environment with a focus on accuracy and execution
● Strong communication skills with the ability to influence cross-functional stakeholders