Companies › Wattpad › [WEBTOON] Trust & Safety Associate (Thai, Indonesian, Traditional Chinese)

About the role

Wattpad
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE, and DC Comics, among many others.

The Trust & Safety Associate will assist with creator and user operations efforts, including content moderation, appeals, and policy enforcement. You must be detail-oriented, visual, and self-motivated. Bilingual in Thai, Indonesian, or Traditional Chinese.

Responsibilities

  • Review and investigate escalated reports and appeals of potential violations of our policies
  • Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content
  • Provide support in resolving issues reported by moderation teams
  • Respond to incoming user inquiries, complaints, feedback, and reports
  • Work with other departments to track and resolve bugs and other technical issues
  • Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
  • Keep up-to-date on current events and assist with policy research and analysis

    • Requirements

  • Education: B.A./B.S. in related fields
  • 1-2 years experience in trust and safety or community management (must have experience in UGC moderation)
  • Native-level proficiency in Thai, Indonesian, or Traditional Chinese.
  • Strong proficiency with technology: Experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc
  • Ability to understand and analyze complex cases
  • Interested in content policy, compliance, and/or internet governance
  • Must have experience working with multicultural company
    • What we offer (For Full-Time Only):
    * Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
    * Health benefits, including vision and dental!
    * Generous PTO and Parental Leave Top-up
    * 401K Contributions 
    * Commuter Benefits 
    * Global WEBTOON and LINE FRIENDS discount program
    * Winter break shutdown and a whole lot more!

    With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.

    Join us and work with some of the biggest artists, IP, and fandoms in comics!
    #WEBTOON
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