About the role
About Remote
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
What this job can offer you
As an Implementation Consultant - EOR, you'll be a key project manager and a reliable support for our customers. You'll facilitate their first implementation with Remote, ensuring a smooth onboarding experience and helping to build the foundation for a strong, long-term partnership.
You'll act as a primary point of contact for multiple teams, including product and engineering, to share updates and collaborate effectively. Your role is all about setting our customers up for success by being their go-to resource on core Remote products and solutions during the initial phase.
What you bring
- 1-3 years of proven experience in a customer-facing role such as a Project Coordinator or Onboarding/Implementation role, ideally supporting implementation projects and collaborating with internal and external stakeholders.
- Solid understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting.
- Fluent written and spoken English, with well-structured communication skills.
- Discovery skills with the ability to ask the right questions to understand a client’s basic setup, objectives, and needs.
- Ability to work effectively with multiple internal stakeholders and exchange information to deliver projects and facilitate a smooth client transition from implementation to daily support.
- Experience in coordinating or supporting multiple projects with multiple stakeholders.
- A real passion for problem-solving, willingness to explore solutions across a variety of technical scenarios and customer verticals.
We would consider a plus
- Knowledge of how global organizations and start-ups work.
- Readiness to work in a fast-paced environment.
- Understanding of remote working.
Key Responsibilities
- Support and coordinate the client implementation process using established implementation frameworks, collaborating with internal teams across different products to facilitate a smooth and successful start, including:
- Assist in managing the transition from pre-sales engagement to post-sales handover.
- Help internal stakeholders follow the established implementation plan.
- Coordinate logistics for the Kick-Off Call with external and internal stakeholders.
- Maintaining the project resources and keeping internal and external stakeholders up-to-date on current stage and next steps
- Ensuring the completion and delivery of the project within the scoped timeframe
- Develop a strong working knowledge across Remote products, enabling you to guide clients on product adoption and implementation.
- Act as a key liaison between multiple teams, helping to facilitate project alignment and collaboration to ensure a cohesive implementation.
- Be a Remote product ambassador, educating customers and enabling them to make weighted decisions on product adoption and implementation.
- Identify upselling and cross-selling opportunities during the Onboarding phase and relay this information to the client’s CSM for future growth and development.
- Prepare and facilitate the handover to the client's future Account Team (CSM and AM), ensuring they are fully briefed and set up for success.
- Gather customer and team feedback and share with our Product, Sales, Operational and Support teams to improve the product and processes
Practicals
- You'll report to: Manager, Implementation Consultants
- Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify;
- Start date: As soon as possible
Application process
- Interview with recruiter
- Take home task
- Interview with future manager
- Interview with team members (no managers present)
- Bar Raiser Interview
- Prior employment verification check
#LI-DNP
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
Please note we accept applications on an ongoing basis.