About the role
Our Why
At Datacom, we help organisations across Australia and New Zealand harness the power of technology to improve outcomes, drive innovation, and create positive change in their communities.
About the Role
Datacom is looking for a commercially focused Inside Sales Representative to join our Product Solutions Group.
You will manage and grow an assigned portfolio of customers and prospects while identifying new opportunities across Datacom's broad portfolio of Product Solution offerings. Working closely with other Account Managers, Business Development Managers, Solution Specialists, and vendor partners, you will drive revenue and gross profit growth through proactive customer engagement, account management, solution selling, and business development activities.
While the role will have a strong focus on Microsoft technologies, including Microsoft 365, Copilot, Azure, and Security solutions, you will support customers across a wide range of hardware, software, cloud, networking, security, end-user computing, and Datacom services offerings.
What You'll Do
Customer & Account Growth
- Manage and develop an assigned portfolio of existing customers and prospects.
- Build strong relationships with customer stakeholders and become a trusted advisor.
- Identify opportunities to expand customer engagement across Datacom's product solutions portfolio.
- Collaborate with other Datacom sales teams to maximise customer outcomes and growth opportunities.
- Maintain regular customer engagement through phone, email, virtual meetings, and face-to-face interactions where appropriate.
New Business Development
- Generate new opportunities through prospecting, referrals, vendor programs, and marketing campaigns.
- Build and maintain a healthy sales pipeline.
- Identify and pursue opportunities within both existing and net-new customers.
Solution Selling & Commercial Management
- Understand customer business challenges and align technology solutions to desired outcomes.
- Position and sell solutions across Datacom's broad technology portfolio.
- Work with technical specialists and vendor partners to develop customer solutions.
- Prepare quotations and proposals, manage opportunities through the sales cycle, and negotiate within approved commercial frameworks.
- Maintain accurate CRM, forecasting, and pipeline records while coordinating internal resources to ensure successful customer outcomes.
What We're Looking For
Experience
- Experience in technology sales, inside sales, account management, or business development.
- Proven ability to build pipeline, develop customer relationships, and achieve sales targets.
- Experience in an ICT reseller, distributor, vendor, or managed services environment is advantageous.
Knowledge
- Broad understanding of ICT products, services, and technology solutions.
- Familiarity with Microsoft technologies such as Microsoft 365, Copilot, Azure, and Security solutions is highly desirable.
Skills
- Strong relationship-building and stakeholder management capability.
- Proactive sales, prospecting, and opportunity development skills.
- Commercial acumen and negotiation capability.
- Ability to identify customer needs and align technology solutions to business outcomes.
- Strong organisational, pipeline management, communication, and time-management skills.
Why Datacom?
Datacom is one of Australia and New Zealand's leading technology services organisations. We combine the scale of a large business with the agility and culture of a smaller organisation. Our people are at the centre of everything we do, and we are committed to helping our employees grow their careers through ongoing development, flexibility, and meaningful work.
You'll have the opportunity to work with leading technologies, develop strong customer relationships, and contribute to helping organisations achieve better outcomes through technology—all while being part of a supportive, inclusive, and high-performing team
Requirements
Benefits
