About the role
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team and assist in the successful launch and ongoing operations of On’s store in Sydney, Australia.
As a Lead Store Advisor, your passion for delivering exceptional customer service in a fast-paced environment while maintaining a positive work environment for our team will be a core part of driving On’s Direct-to-Consumer (DTC) approach. On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement.
- Continuously lead and communicate through On's values and brand philosophy in team and customer interactions
- Foundational cash handling expectations and standardized operating procedures – example; responsible for all cash transactions and opening and closing of tills, point of sale systems etc.
- Opening and closing store procedures and ensuring loss and prevention standards are followed
- Maintain in-depth knowledge of technical product information and stay up to date with On’s global activities and projects (e.g. sustainability efforts, athlete stories)
- Coach the team to ensure excellent standard of all technical product knowledge
- Contribute and streamline feedback to continuously improve store processes, customer engagement and team happiness in line with our company culture of radical candor
- Maintain the visual standards in the store to deliver a premium experience and optimize sell through strategy
- Lead and maintain exceptional stock room strategy and inventory management standards
- Create an inclusive workplace culture by treating all employees and customers with respect.
The Pillars: You will oversee a designated store area, of the following (Back of House, Visual Merchandising, Product, Community, or People), driving strategy implementation, monitoring execution and fostering team engagement to ensure success in the focus area.
- 2+ years of experience within a consumer-facing or retail work environment, preferably in a supervisory role
- Background in the Running, Fashion or Sports Industry is preferred, but not a must
- Strong communication, hospitality, and interpersonal skills
- Ability to take initiative, learn quickly, and work both independently and as part of a team
- Eye for maintaining outstanding store condition and visual merchandising standards
- Experience with Microsoft Dynamics and / or other ERP (Enterprise Resource Planning system) is preferred, but not required.
- Entrepreneurial spirit who expects the unexpected
Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.