About the role
About the Role
The People Operations Generalist is the lead HR operations execution partner for our Clinical workforce. Working hand in hand with the People Operations team, this role is responsible for bringing structure, accuracy, and care to the day-to-day HR operations that support our clinical employees, in addition to other special projects. This role sits at the center of the clinical employee experience, ensuring that every touchpoint, from new hire onboarding through offboarding and everything in between, is executed with precision and a service-first mindset. You will help translate strategic direction into operational reality, owning the Workday business processes, onboarding program, compliance training workflows, and HR support channels that keep the organization running smoothly. This position is ideal for someone who takes pride in doing the details well, enjoys being a trusted resource for employees and cross-functional partners alike, and is energized by the opportunity to help clinical providers focus on what they do best: delivering world-class care.
What You'll Do
New Hire Experience
Execute a seamless, engaging new hire experience for our clinical population, coordinating closely with cross-functional partners to ensure new hires are set up for success from pre-hire through their first weeks at Lyra
Deliver and refresh the New Hire Orientation (NHO) presentation, ensuring it reflects current programs, culture, and resources
Own pre-hire and post-hire task execution, including assigning onboarding path assignments in WorkRamp, monitoring the I-9 process, ensuring assignment and acknowledgment completion of the Employee Handbook and Global Code of Conduct, background check coordination and monitoring, and new hire kit preparation
Maintain and continuously improve the clinical onboarding program in partnership with the People Ops and Clinical Ops team, incorporating feedback and best practices to strengthen retention and engagement for new hires
Workday Business Process Execution
Execute Workday business processes with a high standard of accuracy and timeliness, including job changes, geo-location updates, name changes, and other org changes
Serve as a reliable point of contact for employees, managers, clinical leads, and HRBPs who need support navigating Workday business processes, escalating complex issues as appropriate
Contribute to clear documentation of Workday processes, helping to build transparency and consistency for cross-functional partners
Offboarding
Own and execute a structured, compliant offboarding process for departing employees in Workday, ensuring data integrity throughout employee transitions
Coordinate with relevant teams to manage system deactivations, exit interview logistics, and accurate documentation, maintaining audit-readiness at all times
Support in analyzing offboarding trends to surface retention-related insights for the broader People Team
HR Support & Knowledge Base
Serve as a trusted, responsive resource for employees by addressing HR inquiries submitted through Workday tickets, providing timely and accurate guidance
Maintain and update the People Operations knowledge bases in Workday (and Zendesk where applicable), ensuring articles reflect current processes, policies, and FAQs
Support the broader HR Bot enablement strategy by keeping clinical-specific knowledge base content current and contributing to trend analysis from ticket interactions to reduce recurring inquiries over time
Demonstrate measurable impact by reducing ticket volume through proactive knowledge base updates and seamless escalation of complex cases to the appropriate team members
Compliance Enablement
Administer and troubleshoot compliance training assignments, including harassment prevention and California Workplace Violence training, ensuring completion and accuracy
Partner with People Operations and Compliance team members on compliance-related operational tasks, serving as a reliable execution resource for clinical-specific compliance workflows
Maintain accurate and secure personnel records in accordance with all legal, regulatory, and data privacy requirements
Special Projects
Support the People Experience team on culture-building initiatives as needed
Participate in special initiatives that advance People Operations priorities, including process improvement efforts, new tool implementation, and automation and AI exploration
Minimum Requirements
Bachelor's degree and at least 2+ years of experience in an HR generalist or operations role; experience in fast-scaling, complex, or clinical organizations preferred
Experience working in an HRIS, ideally Workday; comfortable executing business processes and maintaining data accuracy within HR systems
Familiarity with federal and state employment laws; exposure to clinical workforce operations or healthcare HR environments is a plus
Exceptional attention to detail and a strong sense of accountability for accuracy and follow-through
Strong interpersonal, written, and verbal communication skills, with the ability to build trust with employees and partners across a remote, distributed workforce
Organized and adaptable, with the ability to manage multiple priorities in a dynamic environment while maintaining quality and responsiveness
Collaborative mindset and comfort working as an execution partner within a team of specialists; able to take direction while also identifying opportunities to improve processes
Proficiency in Google Workspace and MS Office Suite
Exposure to AI tools or automation in an HR context is beneficial
