About the role
About the team
Build and maintain strong, strategic relationships with large enterprise clients, ensuring consistent and high-level communication.
Your main responsibilities will include:
- Deeply understand client needs, proposing tailored projects and solutions that drive their business outcomes.
- Proactively monitor the use of our products and services, identifying areas for improvement and value creation.
- Act as a trusted advisor, guiding clients in adopting best practices to maximize the return on VTEX solutions.
- Identify upsell opportunities and new projects, directly contributing to revenue growth and increased GMV within the portfolio.
- Develop performance-driven strategies to help clients sell more and sell better.
- Anticipate churn risks, acting swiftly and empathetically to reverse critical situations with personalized action plans.
- Drive the expansion of Annual Contract Value (ACV), from qualifying leads to closing long-term agreements.
- Stay up to date on our product roadmap and complete relevant certifications to support your growth within VTEX.
Required Skills & Experience
- Solid experience in Customer Success, Account Management, or related areas, especially working with Enterprise (Tier 1) clients.
- Proven track record in consultative account management, with a focus on customer retention, revenue expansion (upsell/cross-sell), and long-term success.
- Knowledge of churn reduction strategies and customer engagement tactics throughout the client lifecycle.
- Excellent verbal and written communication skills, with the ability to engage with stakeholders at all levels, including C-level executives.
- Strong analytical skills, with the ability to interpret key performance metrics (e.g., NPS, churn rate, GMV, ACV) and make data-driven decisions.
- Experience using CRM and Customer Success platforms, such as Salesforce, HubSpot, Gainsight, or similar tools.
- Proactive mindset with a strong sense of ownership and urgency, focused on problem-solving and value creation.
- Bachelor’s degree completed, preferably in Business Administration, Marketing, Engineering, Communication, or related fields.
- Availability for in-person client meetings, when necessary.
- Fluent English proficiency:, Working with global clients or VTEX-related materials in English.
- Preferred languages: Spanish, Italian, French & German are a not mandatory but desired
About VTEX
VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit www.vtex.com.
Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,700 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.
At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.
Benefits
- Competitive Salary
- Flexible work schedule
- Meal Allowance
- Transportation assistance
- Extended parental leaves
- Language scholarship: 80% subsidies in English and Spanish courses
- Free shipping on 1000+ VTEX stores