About the role
DEPARTMENT OVERVIEW:
The Client Services Department is responsible for the relationship management of all Premium Memberships and full-season suites (Dell Technologies Level, Dell Technologies Club, Dugout Club, Front Row Club, Aura Club and Aura Pavilion).
POSITION OVERVIEW:
The Client Services New Member Experience Associate role is a hospitality individual who helps create premium level experiences at Fenway Park. This individual will play a key role in the onboarding logistics of all first-year members. This position will also be responsible for fulfilling Red Sox Rewards and Fenway Park promotional items for premium members during the season. The position will have both game day and office components.
The hourly rate for this position is $19.
RESPONSIBILITIES:
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Create Salesforce profiles for all new members through research and information gathered via onboarding calls.
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Assist with the coordination, procurement, and shipment of new client onboarding and member milestone gifts.
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Manage and coordinate all Red Sox Rewards and promotional item claims and deliveries to Premium Members, along with tracking in Salesforce.
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Record and track all facilities-related work orders throughout the season and off-season to ensure completion.
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Act as a Premium Ambassador on game days, working to implement various premium service touchpoints.
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Assist in all Fenway Park Premium Membership operations with Client Services team.
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Participate in shared duties with other associates, which includes managing our club inboxes, phone lines and client amenity requests.
CHARACTERISTICS/QUALIFICATIONS:
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Ability to commit to the July 2026 - July 2027 timeline
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Ability to commit to a minimum of 35 hours a week throughout the year-long position.
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Bachelor’s degree in hospitality, communications, business or marketing related fields preferred.
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Innovative, process-oriented and well-organized.
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Passionate and committed to providing a high standard of customer service.
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Experience with Salesforce or a CRM based platform preferred. Qualtrics and ProVenue or ticket based program is preferred.
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Ability to work extended hours including nights, weekends and holidays.
