About the role
We are seeking a highly organized, detail-oriented Executive Assistant / Operations Coordinator to support a founder in the beauty and hair industry across multiple businesses. This is a remote, full-time role focused on administrative support, client communication, backend
operations, and ensuring nothing falls through the cracks across several brands.
● A personal hair/beauty services brand
● A hair product/e-commerce business
● A hair education/training business
Each business has existing systems and processes in place, including Loom training videos and documented workflows.
Key Responsibilities
Executive & Administrative Support
● Manage and respond to client email inquiries
● Coordinate client bookings and scheduling
● Send intake forms, documentation, and onboarding materials
● Ensure all client communication is professional and error-free
● Maintain organization across calendars, inboxes, and workflows
● Follow established SOPs and internal processes Social Media & Communication Monitoring
● Monitor Instagram and social media DMs for inquiries
● Respond to basic customer messages and comments
● Escalate important opportunities or high-profile inquiries
● Ensure no inbound communication is missed
Shopify & E-Commerce Support
● Upload products and images to Shopify
● Format and publish product listings
● Add product descriptions and organize backend content
● Maintain accuracy and consistency across the website
Education Business Support
● Track student enrollments and participation
● Maintain spreadsheets and records
● Send login credentials and course access information
● Respond to student inquiries and administrative questions
Requirements
● Strong attention to detail
● Highly organized and reliable
● Comfortable managing multiple priorities
● Ability to follow systems and processes independently
● Professional communication style
● Experience with:
○ Gmail / email management
○ Google Sheets or Excel
○ Shopify (basic backend experience preferred)
○ Administrative support / EA tasks
Preferred Qualifications
● Experience in beauty, hair, wellness, or personal branding industries
● Familiarity with social media management tools and platforms
● Previous remote assistant or operations support experience
