Package Operations Manager

Position Type: Full-Time
Location: Washington, DC
Company: Please Assist Me

Compensation 65k Yearly

Looking for an exciting and engaging leadership opportunity with a fast-growing company? Want the chance to build teams, improve operations, and grow your career in a dynamic service environment? We are looking for a highly organized, detail-oriented, and people-focused Package Operations Manager who is eager to grow, lead teams, and create exceptional resident experiences.

Please Assist Me partners with luxury residential communities to provide premium package management and resident lifestyle services. The Package Operations Manager will oversee daily operations across both the Package Department and Resident Operations Department to ensure seamless service delivery, operational excellence, and outstanding customer satisfaction.

What Does a Package Operations Manager Do?

Package Operations Management

• Oversee all package room operations within luxury residential buildings
• Ensure accurate package intake, logging, organization, and delivery processes
• Maintain package room cleanliness, organization, and efficiency standards
• Monitor package volume trends and operational workflows to improve service levels
• Resolve resident package concerns and escalations professionally and efficiently
• Ensure compliance with building policies, safety procedures, and service standards

Team Leadership & Staff Management

• Directly manage Package Assistant Managers and Package Assistants
• Create and manage employee schedules while ensuring proper staffing coverage
• Recruit, onboard, train, coach, and develop team members
• Conduct performance evaluations and provide ongoing feedback and support
• Foster a positive, accountable, and team-oriented work environment
• Assist with disciplinary action and conflict resolution when necessary

Resident Operations Oversight

• Support operational management of resident services including housekeeping, chores, and lifestyle support services
• Coordinate service execution to ensure quality, timeliness, and resident satisfaction
• Partner with operations staff to maintain high service standards across all resident-facing services
• Respond to resident requests, concerns, and service recovery situations with professionalism and urgency

Operational Excellence

• Develop and improve operational procedures and workflows
• Track operational metrics, staffing performance, and resident satisfaction
• Collaborate with leadership to improve efficiency, quality, and scalability
• Maintain inventory and operational supplies as needed
• Ensure all team members uphold company standards of professionalism and customer service

Why Join Please Assist Me?

• Opportunity for career advancement within a fast-growing company
• Supportive and engaging team environment
• Meaningful work helping residents simplify their lives
• Leadership development and growth opportunities
• Competitive compensation based on experience

Requirements

What We’re Looking For

• Strong leadership and team management experience
• Exceptional organizational and multitasking skills
• Excellent communication and customer service abilities
• Ability to thrive in a fast-paced environment
• Experience managing operations in hospitality, residential services, logistics, housekeeping, or property management preferred
• Detail-oriented with strong problem-solving skills
• Comfortable using operational systems and technology platforms
• Flexible schedule availability, including occasional weekends or evenings if needed

Preferred Qualifications

• 2+ years of management or supervisory experience
• Experience in luxury residential, hospitality, concierge, or service operations environments
• Experience managing multiple teams or departments preferred

Benefits

Medical, Dental, Vision, Life Insurance, PTO, FSA