Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.

The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.

The Romanos, a Luxury Collection Resort is seeking for a Guest Service Ambassador to join our team during the night shift. to provide exceptional service and a memorable experience to our guests. The Front Office Ambassador anticipates guests needs and uphold the high standards of the Luxury Collection brand.

Responsibilities:

• Welcome, assist, and engage guests during overnight hours, ensuring a warm, refined, and personalized experience at every interaction.
• Handle all nightly administrative tasks and coordinate effectively with other hotel departments to ensure smooth operations.
• Manage and resolve guest complaints, disturbances, and emergency situations during the shift.
• Prepare and submit risk and margin reports for internal and external use.
• Monitor the hotel’s overnight operation and ensure that all procedures are followed according to standards.
• Lead and supervise Front Desk activities throughout the night, ensuring clear communication and high guest satisfaction.
• Complete and verify all end-of-day and night audit reports with accuracy and attention to detail.
• Oversee the entire check-in and check-out process, providing efficient and high-quality service that reflects The Luxury Collection standards.

Requirements

• At least 2 years of experience within the hospitality industry in Front Office Agent position (experience in a 5-star hotel preferred)
• Hold a Hospitality degree.
• Be a great communicator who allures guests from all over the world.
• Be an inspiring team player
• Have proper communication etiquette (both written and spoken) with internal and external guests.
• Speak, write and converse freely in both Greek and English. Knowledge of German and/or Russian/or French language will be an advantage.
• Possess strong computer skills and knowledge of Opera software
• Have impeccable cooperation, attention to detail, inspiration, and organizational skills.
• Be able to act proactively and constantly find creative solutions in every guest encounter.
• Have the ability to prioritize and multitask
• Ability to handle confidential information.

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide