ABOUT US 

 blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 7th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.  We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an  organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.  

GOALS:  

The Network Engineer is responsible for delivering operational support and maintenance services across customer network, security, wireless, and connectivity environments within a multi-customer Managed Services Provider (MSP) environment. The role focuses on efficiently resolving incidents, service requests, and standard changes while ensuring service reliability, security, customer satisfaction, and adherence to agreed service levels. Working across a broad range of technologies including Fortinet, Aruba, Cisco, Meraki, WAN services, and enterprise networking platforms, the engineer is expected to develop strong technical capability while building deep operational experience. The role acts as a key contributor to day-to-day service delivery, supporting customer environments while collaborating closely with Escalation and Senior Network Engineers on more complex technical issues. As the industry continues its transformation towards automation, AI-assisted operations (AIOps), and proactive service management, the engineer is expected to embrace modern operational practices, contribute to automation opportunities, maintain high-quality documentation, and actively participate in continuous improvement initiatives. The role also supports capability uplift across the team through knowledge sharing and mentoring junior engineers. 

RESPONSIBILITIES: 

• Manage incidents, service requests, alerts, and standard changes across customer environments. 

• Monitor, maintain, and support customer network, wireless, and security infrastructure. 

• Troubleshoot networking, firewall, wireless, VPN, SD-WAN, and connectivity issues. 

• Produce and maintain technical documentation, knowledge articles, and operational procedures. 

• Support Escalation and Senior Engineers during major incidents, maintenance activities, and projects. 

• Contribute to continuous improvement initiatives, automation opportunities, and knowledge sharing across the engineering team.  

• Foster a culture of accountability, collaboration, and customer focus. 

• Support after-hours operational activities, maintenance windows and incident response requirement in accordance with customer service commitments. 

• Participation in an on-call roster, planned maintenance activities, major incident response and out of hours work is required in accordance with business and customer requirements 

• Requires effective collaboration across technical, operations, project, customer-facing to achieve shared business objective 

• Responsible for maintaining compliance with organisational policies, customer obligations, security standards, regulatory requirements and industry best practices relevant to their role 

• Expected to contribute positively to customer outcomes, service excellence and organisation’s reputation regardless of their primary technical responsibilities 

Core Technical Capabilities 

• Fortinet Security Fabric (FortiGate, FortiManager, FortiAnalyzer, EMS, FortiSwitch, FortiAP). 

• Enterprise Wireless (Aruba, Cisco, Meraki). 

• Routing and Switching fundamentals. 

• TCP/IP, DNS, DHCP, VLANs, NAT, VPN technologies. 

• WAN connectivity and SD-WAN fundamentals. 

• Network security principles and best practices. 

• ITIL incident, request, and change management processes. 

Professional Capabilities 

• Strong analytical and structured troubleshooting capability. 

• High attention to detail and commitment to quality documentation. 

• Effective communication and customer service skills. 

• Ability to prioritise workload and manage competing priorities. 

• Strong ownership mindset with accountability for outcomes. 

• Collaborative approach to teamwork and knowledge sharing. 

Modern Engineer & Innovation Capabilities 

• Awareness of AI-assisted operational tools and emerging networking technologies. 

• Exposure to automation, scripting, and process improvement concepts. 

• Understanding of proactive monitoring, observability, and event management. 

• Willingness to contribute to operational efficiency and service improvement initiatives. 

• Continuous learning mindset aligned to evolving industry trends. 

Preferred Experience & Differentiators 

• Exposure to BGP and carrier/WAN provider services. 

• FortiSASE and SD-WAN experience. 

• Azure networking exposure. 

• Windows Server and Linux administration experience. 

• Basic scripting or automation experience. 

• Exposure to network monitoring and AIOps platforms. 

Requirements

• Relevant tertiary qualification in Information Technology, Computer Science, Network Engineering, Cyber Security, or equivalent industry experience. 

• 3+ years' experience in a Network Support, Managed Services, or Enterprise Network Engineering environment. 

• Experience supporting enterprise networking, wireless, security, and WAN technologies. 

• ITIL Foundation certification or experience operating within ITIL-based service management environments. 

• Fortinet FCA/FCP, Cisco CCNA, Aruba ACMA, or equivalent certifications highly regarded. 

• Demonstrated commitment to continuous learning and professional development.

Benefits

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator. 

• Competitive salary paid in Australian Dollars (AUD). 

• Fully remote work flexibility. 

• Regular social events and a fantastic team culture, working alongside experts in their respective fields. 

• Ongoing training and professional development opportunities, including company-sponsored certifications. 

• High-quality hardware and laptop provided to support your work. 

• Employee referral program—refer talented friends and earn rewards when they join the team.