The role will be responsible for supporting VS Application for our client, as an Application Support Engineer (L2) The ideal candidate will be assigned to Incident & Issue management for VS Application, Technical troubleshooting, support deployment activities, and documenting known issues and solutions.

Requirements

Qualifications:

• Minimum 3+ years of work experience as Application Support Engineer
• Knowledge and work experience in SQL queries, scripting, and analysing logs
• Good analytical skills, problem determination, attention to detail, teamwork, and communication skills.
• Experience in ITIL is a plus.
• Knowledge in Cloud (i.e. AWS)
• Familiarity with APIs, logs, and monitoring tools
• Good communication and documentation skills

Responsibilities:

• Handles Incident & Issue Tickets that require deeper technical analysis
• Investigate application errors, system failures, and performance issues
• Analyze logs, and database queries
• Reproduce issues in test or staging environments
• Support deployment activities (patches, hotfixes, minor releases)
• Validate application functionality after releases
• Coordinate with DevOps during rollouts
• Identify performance bottlenecks and recommend improvements
• Escalate complex bugs with detailed analysis and logs
• Maintain runbooks, SOPs, and troubleshooting guides
• Document known issues and solutions