About the role
What You'll Do:
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Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
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Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
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Develop and coordinate client and internal initiatives and special projects
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Serve as a technical and subject matter expert resource for the department and leadership
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Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
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Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
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Provide support to Trade Representative as required
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Foster a positive work environment and collaborate effectively with all stakeholders
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Ensure confidentiality of internal and external data
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Perform ad-hoc projects and other duties as assigned
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Maintain CPD and awareness of trade / industry developments
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Seek opportunities for continuous process improvement
You Should Have:
Professional Skills
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Customer Service Skills - Proficient
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Verbal Communication Skills - Proficient
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Written Communication Skills - Proficient
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Teamwork Skills - Proficient
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Relationship Skills - Proficient
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Negotiation Skills – Proficient
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Problem-Solving Skills - Advanced
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Prioritization Skills - Proficient
Role Specific Skills
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Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
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SME in a specific relevant trade
Qualifications
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Bachelor’s Degree preferred
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Relevant trade qualification
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3 – 4 years of experience in relevant field or internal promotion from within Lessen
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Experience working in an FM, retail, buildings environment
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Demonstrable experience of solving complex trade related technical issues
