We are working with a global technology services provider supporting enterprise clients across multiple regions. As part of their expanding operations in Malaysia, they are seeking a detail-oriented, Cantonese-speaking professional to join their Managed Services division.

Role

The Assistant Client Support Officer is an entry-level position within the client service team, supporting day-to-day operations of the service desk. This individual will handle administrative and coordination duties, support ticket handling processes, and ensure prompt and professional communication with clients across the region.

Responsibilities

Provide administrative and coordination support to the Client Service Desk team.

Receive, validate, and log client service requests, ensuring accuracy and completeness of information.

Support in triaging requests by ensuring proper categorization and escalation of incidents.

Maintain detailed documentation and records related to service desk activities and client interactions.

Coordinate updates to clients on the progress of their requests, maintaining a high standard of customer service.

Ensure service tickets are closed in a timely and satisfactory manner with relevant notes.

Collaborate closely with internal teams to ensure seamless resolution of issues.

Communicate in a clear, respectful, and professional manner in both Cantonese and English.

Work in a 24x7 shift structure based on a defined roster.

Requirements

Strong verbal and written communication skills in both Cantonese and English.

Demonstrates professionalism and integrity in client communication and service delivery.

Attention to detail and ability to follow structured processes.

Proactive attitude with willingness to learn in a fast-paced environment.

Ability to work well independently or with minimal supervision.

Comfortable working in rotating shifts including nights, weekends, and holidays.

Qualifications & Experience

High School Certification or equivalent; fresh graduates are welcome to apply.

Basic understanding of IT service or call center operations is advantageous.

Previous experience in administrative or client support functions is a plus.

Must be able to work on-site in Cyberjaya, Malaysia