About the role
ABOUT PROBOOK
Probook is the AI Operating System for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate.
Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 "band-aid" fix and a $20,000 system replacement. By automating previously high-touch workflows around-the-clock, Probook ensures a consistent customer experience without the need for 24/7 live staffing. We unify our customers' processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation.
The Role
You'll be the technical architect behind customer success, designing and implementing zero-defect system configurations that translate messy, real-world operations into precise software logic.
This role is for engineers who want to see their work drive immediate business outcomes. Setup quality is the leading predictor of retention and expansion. Your technical decisions directly determine customer success.
What You'll Do
Engineer zero-defect implementations: Deeply understand business logic and configure systems that integrate seamlessly with complex operations. Proactively solve edge cases before they become escalations. But we want to be clear, you will not be coding in this role
Drive technical excellence: Write precise documentation, collaborate with engineering to surface product gaps, and inform roadmap decisions with real-world customer data.
Shape the category: You're joining early enough to define how technical operations scale and establish best practices from scratch.
Who You Are
Technical Foundation
BS/BA in Computer Science or related technical field
Strong programming fundamentals (Python, SQL, APIs, data structures)
You learn systems fast and architect elegant solutions to messy problems
Operator Mindset
You're a builder who wants to see immediate impact. You're energized by customer outcomes and business results, not just shipping features.
You thrive in ambiguity and love the challenge of translating complex real-world operations into technical solutions.
Obsessive attention to detail with zero tolerance for missed steps. You don't just follow processes, you optimize them.
High agency: you make things happen rather than waiting for them to happen.
Judgment & Communication
Exceptional written communication: you document with precision and clarity
Strong business acumen: comfortable discussing ROI, pricing logic, and operational workflows
You know when to solve problems independently, when to collaborate, and when to escalate
Requirements
Bachelor's degree in Computer Science or related technical field
1-3 years in technical roles (exceptional new grads encouraged to apply)
NYC-based and excited about in-office collaboration in a high-intensity environment
Authorized to work in the United States
Why Join Probook?
The Tailwinds: $700B industry with clear tailwinds: AI adoption, labor shortages, and generational transitions creating demand for operational modernization. We are defining the category, not fighting for share.
The Traction: $XXM ARR in 18 months. Product-market fit proven; now we're scaling.
Funding: $40M raised from Sequoia and Andreessen Horowitz
The Team: >60 people, our founding team comes from the space and has spent thousands of days onsite with our customers. We live the space. We're also becoming one of the most talent-dense start-ups in NYC (MIT, Harvard, UPenn M&T, Waterloo, Citadel, Palantir, ICPC world finalists, IMO Gold Medalists).
The Opportunity: You'll have direct impact on company trajectory, define technical operations from the ground up, and build systems that become the backbone of a category-defining company.
Compensation & Benefits
Equity: Meaningful early-stage equity.
Salary: $105K – $135K
Health: Comprehensive medical, dental, and vision
Perks: $500 monthly Ramp card for commuting, meals, gym, etc. (plus $25 in nightly meal delivery credit) and really good office snacks
Access: Direct access to world-class investors and advisors