The TrakCare Application Trainer supports the successful adoption of TrakCare/IntelliCare by designing, developing, and delivering high-quality learning experiences for clinical and administrative users. The role applies healthcare workflow knowledge, application expertise, and learning design skills to build user confidence and promote safe, consistent system use.

Key Tasks

• Plan, prepare, and research TrakCare/IntelliCare training requirements.
• Design, develop and maintain TrakCare/IntelliCare learning materials for classroom delivery, eLearning modules, and assessments.
• Deliver training courses in classroom and virtual settings, as required, with most courses delivered as eLearning.
• Perform training course evaluations and participant assessments.
• Continually evaluate and update training courses to help improve delivery and content.

Key Characteristics

• Drive and Resilience; goal-oriented and enthusiastic; is energized by challenges; has a strong work ethic.
• Independence/Self Confidence: Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing much direction or supervision; directly addresses or raises concerns appropriately.
• Teamwork: Takes initiative, supports team priorities, contributes to essential tasks.
• Decision-Making/Judgment: Makes considered decisions on less-than-perfect information; identifies critical factors to consider when making decisions; prioritizes tasks and goals appropriately; assesses risks and returns effectively.

Stakeholder Engagement

• TrakCare Training Manager
• Global TrakCare/IntelliCare training team
• Regional Learning and Development Leads
• Clinical Safety Officer/Advocates
• Product Specialists

Essential Skills & Personal Attributes

• Clinical qualification, such as Doctor, Senior Nurse, Pharmacist, or Allied Health Professional, with at least five years in a clinical experience.
• Strong understanding of clinical and administrative workflows within healthcare settings.
• Experience designing and developing learning materials such as eLearning, videos and written hands-on practice tasks.
• Experience integrating training content within a learning management system.
• Certified trainer and assessor or working towards.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize and manage time efficiently.
• Patient and friendly approach to teaching.

Desirable Skills

• Previous TrakCare experience.
• Skilled in video editing, graphic design, and audio editing.
• Experience applying AI within electronic medical record systems is advantageous
• Experience using AI tools such as Microsoft Copilot to support learning design and content development.
• Qualifications and/or certifications in AI are advantageous.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.