Mercier Consultancy is excited to offer a fantastic opportunity for an Italian Player Support Specialist to join our vibrant gaming department in Sofia, Bulgaria! In this role, you will be the primary support contact for our Italian-speaking gaming community, ensuring players receive top-notch assistance and enjoy an exceptional gaming experience.

As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and contribute to a friendly and supportive environment. We are looking for passionate individuals who have excellent communication skills and a dedication to helping our players.

Responsibilities

• Provide outstanding support to Italian-speaking players through email, chat, and social media channels
• Troubleshoot and resolve technical issues, gameplay queries, and account-related concerns
• Document player interactions and support tickets accurately in our customer relationship management system
• Collaborate with other teams to effectively resolve complex player issues
• Collect and relay player feedback to the development team for service enhancements
• Help foster a positive and engaging gaming community for players
• Stay informed about the latest gaming trends and product developments

Requirements

• Fluency in Italian and English, both written and spoken
• Excellent communication and customer service skills
• Previous experience in player support or customer-facing roles is an advantage
• A strong passion for gaming and understanding of gaming culture
• Strong problem-solving skills with great attention to detail
• Able to work independently as well as part of a collaborative team
• Familiarity with customer support software and gaming platforms is a bonus

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses