Company Profile:
Our client is an Australian-based accounting firm with a team of highly qualified Chartered Accountants providing expert taxation, accounting, and advisory services. With a strong technical focus and up-to-date regulatory knowledge, they help clients achieve the best possible financial outcomes.

Duties and Responsibilities:

·       Answer incoming phone calls, transfer calls to the appropriate team members, and take accurate messages when required

·       Manage the practice inbox, including triaging emails, filing correspondence, and escalating urgent matters

·       Assist in managing partner inboxes, calendars, and phone communications

·       Upload and download documents from client portals and internal systems

·       Coordinate the distribution of client documents for electronic signature

·       Update and maintain accurate client information within the practice management system

·       Perform data entry and maintain organized and accurate records

·       Provide administrative support to the accounting team as required

·       Follow established internal procedures, workflows, and checklists to ensure compliance and consistency

·       Support the Practice Manager with workflow coordination and job tracking activities

·       Monitor Ignition notifications and promptly alert the Practice Manager of required actions or updates

Requirements

Must-have Skills / Qualification:

·       Minimum of 2 years of experience in an Administrative Assistant or similar administrative support role

·       Experience using accounting software such as Xero or similar accounting systems

·       Strong working knowledge of Microsoft Office applications, particularly Outlook, Word, and Excel

·       Excellent verbal communication skills and a professional telephone manner, with the ability to confidently handle incoming client calls

·       Strong administrative and organisational skills, with the ability to manage multiple tasks and priorities effectively

·       Quick learner with the ability to adapt to new software, systems, and processes

·       High level of attention to detail and accuracy when managing client information and administrative tasks

·       Ability to work independently, take initiative, and proactively resolve issues

·       Reliable, accountable, and committed to delivering high-quality work

·       Ability to follow established procedures while remaining flexible and adaptable to changing business needs

Personal Attributes

·       Professional and reliable

·       Positive attitude and strong work ethic

·       Trustworthy and able to maintain confidentiality

·       Excellent time management and organisational skills

Advantageous or Nice-to-Have Skills/Experience:

·       Experience working with Australian accounting firms or professional services organisations

·       Experience using accounting practice management software such as XPM, FYI, BGL, CAS360, or similar platforms