About the role
The Role
Core Responsibilities
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Act as a knowledge leader in customs compliance as an escalation point for Internal Stakeholders: Operations, Customer Success, Sales, Marketing, Finance, Product and Engineering.
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Supervise a team of Broker Partner Success (BPS) and Post-Entry Analysts remotely including coordination of weekend, holiday, and ongoing time zone coverage plans to support business continuity across the US and Canada.
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Support pre- and post-entry activity including but not limited to, liaising with importers and broker partners for timely and accurate clearance, exception management audits, invoice/statement escalations, CBP/CBSA requests, and special projects such as tariff planning.
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Manage PSCs/Protests tracking in the US and Corrections/Adjustments in Canada.
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Ongoing (weekly, biweekly, monthly) meetings with the broker partners and ABI users.
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Other duties that may arise through the normal course of business.
What We Are Looking For
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Minimum 10 years in customs brokerage, trade compliance, account management or a combination, ideally for/with enterprise-level customs brokerage operations.
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Must hold a valid U.S. Customs Broker License issued by U.S. Customs and Border Protection (CBP) or equivalent such as a Certified Customs Specialist (CCS) designation from the NCBFAA.
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Comfortable with ACE or similar data and other analytics tools to deliver data-driven solutions.
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Demonstrated ability to articulate and translate complex concepts between various audiences with varying natural parlance and levels within an organization.
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Excited to pioneer emerging technologies and integrate them into defensible operations.
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Self-starter with a keen eye for detail, pride in owning your scope, and proclivity for continuous improvement.
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Motivated to work in a dynamic, fast-paced startup environment.
Preferred Qualifications
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Prior experience managing a large customs brokerage operation and/or customs broker network as an enterprise-level importer.
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Project management instinct with proactive deliverable tracking, early risk flagging, keeping concurrent-stakeholder initiatives on track, and holding team members accountable.
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Able to competently navigate formal sources as needed such as CSMS, FRNs, and/or D-Memos.
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Proven success liaising with CBP, CBSA, PGAs, and/or other government agencies.
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Background with specialized programs such as AD/CVD, carnets, C-TPAT/PIP/AEO, duty drawback, FTAs, FTZ, goods returned, inbonds, ISA, punitive tariff programs (IEEPA, Sec 232, Sec 301, SIMA, surtax), quota, recon, and/or warehouse entries.
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Familiar with various modes of transport, northern, and southern border operations.
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Language skills
Compensation and Benefits
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Competitive salary
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Equity participation
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Remote-first work environment
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Health, dental, and vision benefits
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Professional development support such as triennial continuing education
