About the role
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Mon-Fri, 38 hours per week onsite in our Brisbane office.
Systems Engineer provides technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new technologies. This position works closely with other members of the Service Delivery team to ensure client environments are supported and maintained to required standards and SLAs are met.
Other key responsibilities include but may not be limited to following:
- Provide remote and onsite technical support for client environments
- Diagnose, troubleshoot, repair, and upgrade hardware and network systems
- Maintain system performance, reliability, and security
- Work with clients to understand requirements and recommend solutions
- Support project delivery through design documentation and technology selection
- Monitor systems, manage incidents, and meet SLA requirements
- Act as escalation support and assist junior team members
- Liaise with vendors when needed
- Maintain accurate documentation, logs, and technical procedures
- Continuously improve and automate processes
- Stay updated on technologies through training and self-development
- Handle administrative tasks (time tracking, reporting) and participate in on-call duties
Who we are looking for
Successful candidate must possess:
- Must have 7+ years of systems engineering experience
- Strong experience in network configuration and management (TCP/IP, DNS, DHCP, Load Balancing)
- Extensive experience Cloud Platforms (Azure, AWS, GCP)
- Extensive experience with Virtualization Technologies (VMware, Hyper-V)
- Strong Security: Firewalls, VPNs, Identity Management
- Strong Scripting and Automation (PowerShell, python)
- Extensive experience with Operating Systems (Linux, Windows Server)
- Demonstrated Problem-Solving and Critical Thinking
- Effective Communication, customer-focused mindset and great attention to detail
- Time management, adaptability and flexibility
- Collaboration and Teamwork
- Bachelor’s degree in computer science, Engineering, or related field
- Experience working within ITIL frameworks or ITIL-based service environments; certification or advanced expertise is a plus.
What we offer
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Cost price on products from our suppliers
- Lunches and snacks provided
- Comprehensive Employer Assistance Program
- Referral bonus
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .