About the role
The Opportunity
As a Senior Product Designer, you will play a pivotal role in transforming how some of the world's most critical infrastructure companies operate. The products you design will directly influence how complex projects are planned, deployed, and managed at scale.
We are investing heavily in our product design organisation and are looking for a senior individual contributor who thrives in high-growth, fast-moving environments. This role is ideal for someone who combines strategic thinking with a strong builder mentality — someone who is energised by ambiguity, stays close to the craft, and knows how to deliver high-impact outcomes. You will set the standard for modern product design at Sitetracker — hands-on, technically fluent, and deeply connected to customer outcomes.
You will be embedded in a scrum team — designing and delivering alongside Engineering on a day-to-day basis. You will own day-to-day product decisions for your feature area, mentor less experienced designers, and ship code to production. For someone who wants to build, ship, and elevate the craft around them, this is the role.
What You’ll Do
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Own Product Outcomes:
Lead product decisions for your domain, balancing user needs, technical constraints, and business goals. Define priorities, measure success, and deliver high-quality solutions quickly. -
Understand Customers & the Market:
Develop deep knowledge of customer workflows, industry trends, AI capabilities, and the competitive landscape to identify opportunities and inform product decisions. -
Solve Complex Problems:
Investigate cross-functional challenges, identify root causes, collaborate with customers, and translate insights into impactful product improvements. -
Design End-to-End Experiences:
Create intuitive, scalable experiences across web and mobile by designing user flows, interaction patterns, and system-level solutions. -
Build & Ship:
Move beyond design mockups by leveraging AI-assisted development tools to prototype, build, validate, and ship production-ready experiences in close partnership with engineering. -
Design AI Experiences:
Shape intelligent workflows within Scout by designing AI interactions, decision logic, evaluation frameworks, and quality metrics that deliver measurable customer value. -
Validate & Measure:
Test solutions through prototypes, usability studies, customer pilots, and analytics to ensure successful adoption and continuous improvement. -
Drive Adoption:
Measure feature usage, customer impact, and business outcomes, iterating based on data and feedback to maximise product success. -
Mentor & Elevate:
Coach designers, provide constructive feedback, improve team practices, and foster a collaborative, "build in public" culture.
The Skills You'll Have
Act with Agency
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Thrive in fast-moving environments and deliver high-impact outcomes at pace
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Independently identify ambiguous challenges and take ownership of driving them to resolution
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Champion new ideas, influence stakeholders, and rally support around strategic initiatives
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Identify workflows where AI tools and emerging technologies can accelerate delivery and ensure that building becomes the default way you work
B2B UX Design, Research, and Validation
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Turn complex enterprise workflows into products people can actually use without training
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Work directly with customers — running pilots, gathering feedback, and iterating based on how they actually use the product, including customers with complex needs or in delicate situations
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Solve ambiguous product challenges through customer discovery and workflow analysis
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Make tradeoff decisions across user needs, technical constraints, and business goals and clearly connect those decisions to commercial outcomes
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Strategically choose when and how to validate solutions, knowing when to validate and when to ship on strong instinct
Technical Fluency and Building
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Open PRs that ship work to production, build functional prototypes, and use AI-assisted development tools as a primary working medium
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Build flexible front-end components using AI tools that are reusable and work within the existing codebase
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Speak the technical language as a peer — comfortable in discussions about platform architecture, AI capabilities, and engineering tradeoffs
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Architect Scout graphs and reason about graph logic, context retrieval, and AI behavior independently
Competitive & Market Awareness
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Maintain running awareness of the competitive landscape across multiple verticals
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Identify gaps and opportunities and produce competitive analysis that connects to design decisions
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Track market trends, adjacent products, and emerging tools, connecting what's happening in the market to what Sitetracker should be doing
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Regularly contribute to competition and industry Slack channels with substantive observations
Product & Industry Knowledge
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Deep product knowledge across your area and adjacent areas
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Understand how customers incorporate Scout into industry-specific workflows
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Seek out customer conversations proactively and use what you learn to inform design decisions
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Can demo your area in depth and give a solid cross-product demo
Presentation & Communication
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Present compellingly to senior stakeholders and bring people along through the process
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Model the "build in public" culture by sharing work early and often, inviting critique, and showing how work evolves based on input
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Translate complex technical concepts for diverse audiences
Within 90 Days, You’ll:
Collaborate regularly with product management and engineering peers, and have met key stakeholders across departments you work with regularly
Be on the phone with customers, learning their workflows, pain points, and how they use Sitetracker. Know the personas and subverticals
Deliver work to your scrum team — pushing code, building prototypes, and demonstrating the builder standard
Be able to confidently demo Sitetracker's core product in your area and give a solid cross-product demo
Begin mentoring less experienced designers and providing substantive feedback in design reviews
Assess the competitive landscape and begin forming a point of view on where Sitetracker's product experience can differentiate
Within 180 Days, You'll:
Lead the successful delivery of high-impact product design initiatives across complex enterprise workflows
Own day-to-day product decisions for your feature area independently, establishing leading indicator metrics and making tradeoff decisions confidently
Architect Scout graphs and design sophisticated AI interactions, writing comprehensive evals and tracking quality over time
Run customer betas and previews independently, including with customers who have more complex needs or stronger opinions
Actively mentor more junior designers and raise the quality bar through consistent, high-quality design reviews
Contribute meaningfully to the design system and establish higher standards for usability, research, and visual quality in your domain
Within 365 Days, You'll:
Point to product successes you have driven that have directly contributed to commercial outcomes
Be recognized as an expert in your domain — people across the org come to you when they need to understand your product area
Ship code confidently to production, build flexible front-end components with AI tools, and operate as a true peer with engineering
Be trusted with the most complex customer situations and maintain relationships with key customers that you built and maintain on your own
Shape direction across multiple projects with well-reasoned positions that influence the roadmap
Set the pace for design delivery in your domain and make others faster by reducing ambiguity early
