What is the job?

This is a senior triage physiotherapy role within a fast-moving, clinically complex service. You will own the triage function end to end: reviewing referrals and clinical documentation, conducting structured telephone and video assessments, and determining the right care pathway for each patient.

This role does not include the delivery of treatment, but it is not a passive one. Our patients have often exhausted conventional pathways and present with complex, multi-layered needs. You will need strong clinical reasoning, confident decision-making, and a genuine drive to get the right outcome for every patient.

This role sits within a growing physiotherapy team at Montu. You will play an active part in shaping how the service develops, and there is real scope to grow with it. If you are looking for a steady, predictable caseload, this is not the right fit. If you want to build something, this is.

This is a full time role, working 40 hours per week. You will be required to work 1 Saturday per month, for which a day in lieu will be provided.

What you will be doing:

Triage and Assessment

• Perform comprehensive triage of referrals and medical records to determine urgency, risk, and appropriate care pathway

• Deliver telephone and video triage assessments using internal policies and clinical best practice

• Identify exclusions, contraindications, and safeguarding concerns, escalating in line with Montu policy and national guidance

Care Coordination

• Maintain accurate, timely clinical records

• Signpost, refer, and escalate internally and externally as required

Service Development and Quality

• Contribute to or lead pathway audits, SOP development, and outcome measurement

• Support the creation of patient education materials and digital triage tools

• Champion clinical governance, incident reporting, and continuous improvement

• Play an active role in developing the physiotherapy function across the business

What you need:

Essential

• HCPC-registered Physiotherapist; CSP member or equivalent

• Minimum 5 years post-registration experience, with at least 2 at Band 6 or above

• Demonstrable expertise in remote and telephone triage and safety-netting

• Strong clinical reasoning and confident autonomous decision-making

• Clear written and verbal communication, including the ability to translate complex clinical information for patients

• Comfortable in a fast-paced, tech-enabled environment including EMRs, telehealth platforms, and digital PROMs

• Sound understanding of safeguarding, GDPR, and clinical governance

Desirable

• Experience in pain management, cannabis-based medicinal products, or complementary therapies

• Background in a start-up, scale-up, or high-volume healthcare setting

• Experience developing SOPs, leading audits, or contributing to service redesign.

What we offer:

• Competitive salary

• 25 days holiday (rising to 27 after one year & 30 after 3 years) + bank holidays

• 5% matched pension

• Cycle-to-work scheme

• Opportunities for development and growth

• A dynamic and supportive work environment

About Montu

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.