JOB PURPOSE

The Software QA Engineer reports to a QA Lead. The Software QA Engineer will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. He/She will review system requirements and track quality assurance metrics. He/She will also design and implement tests and help in debugging and corrective actions. Ultimately, he/she will monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

MAIN RESPONSIBILITIES / DUTIES

• Reviews requirements, specifications, and technical design documents to provide timely and meaningful feedback.
• Liaises with internal teams (e.g., developers and product managers) to identify system requirements.
• Creates detailed, comprehensive, and well-structured test plans and test cases.
• Performs and takes ownership of the testing activities.
• Designs, develops, and executes automation scripts using defined tools (where applicable).
• Identifies, records, documents thoroughly and tracks bugs.
• Performs thorough regression testing when bugs are resolved.
• Monitors the process of fixing bugs and ensures the success of corrections.
• Investigates the causes of non-conforming software.
• Tracks quality assurance metrics like test execution progress, defect densities and open defect counts.
• Stay up to date with new testing tools and test strategies.
• Receives predetermined work assignments that are subject to a moderate level of control and review.
• Raise flags to QA Lead on needs and opportunities for improvement of Quality practice.
• Follows RAPP IO Agile governance approaches - such as ticket descriptions, metrics, dashboards, and reporting.
• Collaborates with project management teams to ensure successful delivery of projects.
• Follows RAPP IO standards and supports the overall success of this group within the organization.
• Follows process and documentation standards with the end goal of top-efficiency and quality.
• Evaluates and promotes teamwork, initiative, work ethic, values adherence, and reports findings to discipline leads.
• Ensures effective communication and promotes a sense of participation and involvement.

REQUIREMENTS / QUALIFICATIONS

ACADEMIC BACKGROUND

• Desirable: Bachelor's / Master’s degree in Computer Science, Information Systems, Applied Computing, Software Engineering or related field
• SFMC Email Specialist certified

REQUIRED EXPERIENCE

• 0-2 years of experience in software quality assurance.
• Good knowledge of information & communication technologies.
• Knowledge of SQL and scripting.

LANGUAGES

• Full professional proficiency in English.

SKILLS / COMPETENCIES

Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Attentively listens to others.
• Adjusts to fit the audience and the message.
• Provides timely and helpful information to others across the organization.
• Encourages the open expression of diverse ideas and opinions.

Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.

• Shows personal commitment and acts to continuously improve.
• Accepts assignments that broaden capabilities.
• Learns from new experiences, from others, and from structured learning.

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Readily acts on challenges, without unnecessary planning.
• Identifies and seizes new opportunities.
• Displays a can-do attitude in good and bad times.
• Steps up to handle tough issues.

Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

• Learns quickly when facing new situations.
• Experiments to find new solutions.
• Takes on the challenge of unfamiliar tasks.
• Extracts lessons learned from failures and mistakes.

SPECIFIC CERTIFICATIONS/SPECIALTIES/COURSEWORK

• Mastery of office productivity tools such as Excel, Word, Visio, and PowerPoint.

WORK ENVIRONMENT DEMANDS

• This job operates in a professional office environment. This role routinely uses standard officeequipment such as computers, smartphones, photocopiers, and filing cabinets.
• May be requested to work overtimeand/ or to travel for special projects.