Job Purpose

Responsible for managing the daily operations of the store in order to ensure that the store is visually merchandised with a proper workflow and compliance with set standards and highest level of customer service is consistently provided to Tawfeer’s customers.

Key Roles and Responsibilities

₋        Assist in the development and oversee the implementation of the Retail Department’s established policies and procedures and comply with Tawfeer’s other policies.

₋        Ensure achievement of the annual sales targets for the store and ensure it is cascaded down to the store’s team on a monthly & weekly basis.

₋        Manage all activities in Tawfeer stores while ensuring the achievement of the set Sales Targets.

₋        Monitor cash management and payment systems in accordance with Tawfeer’s policies & procedures.

₋        Monitor complete store merchandise and materials in terms of ensuring that all categories products have accurate labelling, pricing in accordance with the set Brand Guidelines and Policies & Procedures.

₋        Manage the store’s inventory, inventory space maintenance, facilities management, showroom renovation needs, merchandise, staff supervision, customer service & sales, store layout and floor sales in an organized manner to enhance safety and efficiency.

₋        Coordinate activities of stock distribution facilitate transportation and receiving of stock in accordance with Tawfeer’s established procedures.

₋        Provide on the job training to junior staff in customer service & technical product knowledge to ensure the delivery of accurate information to clients.

₋        Manage the resolution of customer complaints in a professional and timely manner.

₋        Ensure that the showroom is visually merchandised with a proper workflow in order to increase Sales and enhance the Operational efficiency and that all merchandising is within Brand Guidelines.

₋        Perform other duties related to the job as assigned by the Direct Manager.

-    Assist in development of the manpower plan for the store to ensure a highly professional and knowledgeable workforce at Tawfeer

₋        Oversee special and appropriate Training Programs for the store employees to ensure smooth workflow

₋        Prepare and submit periodic reports to direct management pertaining to store activities and any issues that may occur.

Requirements

₋        Bachelor Degree in Business Administration or related field.

₋        Minimum of 5-7 years of experience in the same or related field