SUMMARY

The Credit Solutions Specialist is responsible for managing collection activities on delinquent member accounts, including mortgages, VISA credit cards, lines of credit, secured and unsecured loans, and significantly overdrawn savings and checking accounts. This role involves assessing delinquent accounts, determining the Credit Union’s position, and recommending appropriate collection strategies, such as litigation, repossession, foreclosure, or the use of skip-tracing tools and professional locators as necessary. This position collaborates closely with internal partners across various departments and external partners, including vendors and third-party agencies, to ensure effective resolution of delinquent accounts while upholding the Credit Union’s values and member-focused approach.

QUALIFICATIONS

To perform this job successfully, an individual must be able to satisfy each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: High School diploma; 3 to 5 years related experience and/or training in financial institutions; and/or equivalent combination of education and experience.
• Certificates, Licenses, Registrations: None required or preferred.
• Geographical Location: This position may be eligible for a flexible work arrangement. Individuals working in this position must be located within the state of California.

 ESSENTIAL FUNCTIONS

• Engage with members to discuss reasons for delinquent payments and secure commitments to resolve delinquencies.
• Recommend and oversee repossession processes, including coordination with recovery vendors and monitoring collateral recovery.
• Prepare and issue required notifications for pre and post-sale of secured assets.
• Manage mortgage collections, including foreclosure processes and negotiations to minimize losses.
• Determine the Credit Union’s position in bankruptcy proceedings, monitor case outcomes, and represent the Credit Union at creditor meetings.
• Recommend and direct legal actions, including litigation, garnishments, and supplemental orders, in coordination with legal counsel.
• Explore and recommend workout solutions, such as payment extensions or loan modifications, to assist members in financial hardship.
• Refer members to BALANCE or other resources for financial counseling and support.
• Manage and process bankruptcy files, including court documentation, attorney referrals, and case follow-ups.
• Represent the Credit Union in small claims proceedings, foreclosure sales, and post-judgment actions.
• Prepare and present collection activity reports for management on a daily, weekly, or monthly basis.
• Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to reporting suspicious activities to the supervisor and BSA Officer.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal, written, and phone communication skills, with the ability to convey professionalism and negotiate effectively with members at all levels.
• Strong people skills to collaborate with staff and members in a professional, approachable, and positive manner.
• Forward-thinking and adaptable, with a professional image and ambitious standards.
• Proven ability to manage multiple tasks and shift priorities efficiently while maintaining strict confidentiality.
• Skilled in conducting thorough research, interpreting laws and regulations, and providing practical solutions to challenges.
• Comprehensive knowledge of lending operations, products, services, and applicable laws and regulations, including Fair Debt Collection Practices.
• Initiative-taking, detail-oriented, and capable of working independently.
• In-depth understanding of bankruptcy law, skip-tracing methods, and collateral protection insurance.
• Proficient in computer applications, including MS Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat, and online research tools.
• Dedicated to continuous learning and professional development, actively seeking opportunities to acquire new skills and enhance expertise.
• Demonstrates humility, emphasizing team success over individual achievements, sharing credit, and valuing the contributions of others.
• Self-driven with a hunger for growth, always seeking new responsibilities and learning opportunities.
• Displays emotional intelligence and sound judgment, with a keen understanding of group dynamics and the impact of actions and words.
• Hungry: Demonstrates a strong drive for continuous learning, growth, and expanded responsibility. Self-motivated, diligent, and proactive in identifying the next step and the next opportunity to contribute.
• Humble: Operates with low ego and high respect for others. Actively recognizes and elevates the contributions of teammates, prioritizing collective success over personal recognition. Approaches work with openness, respect, and a collaborative mindset, welcoming diverse perspectives and constructive feedback.
• Works Intelligently: Demonstrates strong situational awareness and sound judgment. Understands group dynamics, uses intuition, emotional intelligence, and thoughtful decision-making to navigate complex interactions to achieve the best outcomes.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

• Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.
• Occasionally lift and/or move up to 10 pounds.

EEO STATEMENT

Mirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.