About the role
Goodleap · Hybrid
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Product Operations Specialist, Risk is responsible for the day-to-day risk and fraud operations for HELOCs, owning case resolution from intake through disposition. This role reviews and resolves risk alerts and fraud cases, monitors transactions, investigates flagged accounts and account takeover, performs identity verification on failed authentication events, conducts homeowner cashout review, and serves as the escalation point for risk events. The role is cross-trained on and supports the broader post-approval HELOC operations casework (closing, recording, booking, customer disputes, and vendor coordination) so the team can provide mutual coverage. A key attribute for this role is the ability to identify areas of efficiency improvement and automation across the risk and operations workflows, and to help define and implement those improvements over time. This is a new role supporting a growing product, and the specialist will be a key contributor to process definition and continuous improvement from pre-launch through sustained product growth.
Essential Job Duties and Responsibilities:
Risk & Fraud Case Resolution:
Operations Casework (Cross-Training & Coverage):
Efficiency & Automation Improvement:
SOP Development & Continuous Improvement:
Required Skills, Knowledge, and Abilities:
Compensation: $25.00–$27.00 per hour
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
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