DUTIES: IT Systems Analyst needed by Thinscale Technology LLC in Boonton, NJ [and various unanticipated locations throughout the U.S.; may work from home] to Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems. Create and maintain knowledge base articles. Work with the internal development and product teams to help develop our product portfolio. Troubleshoot program and system malfunctions to restore normal functioning. Reproduce problems in test labs and liaising with the development teams for bug resolution. Expand and modify systems to serve new purposes or improve work flow. Provide technical guidance and best practice scenarios for new deployments. Use computer tools and applications including PowerShell, virtual environments including Hyper-V, Mware, Azure cloud services, Sysinternals Suite, Visual Studio Code, and VBS scripting in the analysis and solution of business problems. Develop integrated systems for production and inventory control along with cost analysis, leveraging an understanding of software packaging and deployment technologies including MSI, MSIX, EXE, and AppX. Consult with management to ensure agreement on system principles. Work with customers to identify their desired deployment scenarios and provide advice. Provide support in configuration setups and understanding various product features. Support in troubleshooting technical issues that may arise with customer deployments. Reproduce technical problems within test lab environments and collaborate with development teams for effective bug resolution. Provide technical guidance scenarios for new deployments.

REQUIREMENTS: Requires a Bachelor’s degree, or foreign equivalent degree, in Computer Information Systems or Computer Science and 2 years of experience in the job offered, or 2 years of experience in a related occupation providing support in configuration setups and understanding various product features; supporting in troubleshooting technical issues that may arise with customer deployments; reproducing technical problems within test lab environments and collaborating with development teams for effective bug resolution; and providing technical guidance scenarios for new deployments.

Benefits

- Competitive salary

- Fully remote working, with flexibility and autonomy in how you manage your week

- Generous annual leave and a strong focus on sustainable workload

- Collaborative, international team environment with real ownership and accountability

- Work on meaningful challenges in a security-first technology company serving global clients

- Medical and dental coverage

- Employee Assistance Programme