POSITION SUMMARY:

The telephone interviewer conducts activities associated with the collection of data from caregivers

receiving various services, such as MST. This position will represent ABH® and its services in a

positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.  Bilingual skills (Spanish/English) required;

DUTIES AND RESPONSIBILITIES:

• Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call;
• Conduct surveys in accordance with preferred interviewing practices;
• Completion of surveys on-line or manual entry of data after the measure is administered;
• Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys;
• Generate reports as required;
• Staff the toll-free TAM dedicated phone line;
• Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
• Performs other tasks/responsibilities as required to support the business operations.

Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associate’s Degree required;
• 1 year customer service/administrative work experience required;
• Attends annual Conflict of Interest training.

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent organizational skills;
• Bilingual skills (Spanish/English) required;
• Strong attention to detail; ability to work on multiple tasks and meet deadlines;
• Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
• Strong written and verbal communication skills required.