Front Desk Coordinator | Fitness Center Front Desk | Full-time | 2431 S Loop 289, Lubbock, TX 79423

Wellness Today, a fitness center located within Physical Therapy Today, an H2 Health company, is seeking a friendly, organized, and customer-focused Front Desk Coordinator to join our team. This position serves as the primary point of contact for gym members and guests, helping create a welcoming environment while supporting the daily operations of our fitness facility.

If you enjoy working with people, providing exceptional customer service, and helping others achieve their health and wellness goals, we'd love to hear from you.

Schedule

• Monday - Thursday: 1:00 PM - 8:00 PM
• Friday: 1:00 PM - 5:00 PM
• Every Saturday: 8:00 AM - 3:00 PM

Your Role

As the Wellness Today Front Desk Coordinator, you will help create a positive experience for members and guests while ensuring smooth day-to-day operations of the fitness center.

• Welcome and assist gym members, guests, and prospective members
• Manage member check-ins and facility access
• Answer phone calls and respond to member inquiries
• Schedule fitness consultations and appointments as needed
• Process memberships, payments, and account updates
• Maintain accurate member records
• Assist with membership tours and provide information about services and programs
• Support a clean, organized, and professional front desk environment
• Collaborate with fitness staff to deliver an exceptional member experience

Requirements

• High school diploma or equivalent
• Minimum of 1 year of customer service, front desk, hospitality, retail, fitness, or related experience preferred
• Strong interpersonal and communication skills
• Excellent organizational and multitasking abilities
• Basic computer proficiency and experience with office software
• Ability to provide outstanding customer service in a fast-paced environment
• Dependable, professional, and team-oriented attitude

Benefits

Why Join Us?

• Competitive compensation
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Company-paid life insurance
• Additional voluntary benefits

Workplace Experience & Perks

• Supportive team environment
• Career advancement opportunities
• Professional growth and development
• Employee recognition programs
• Flexible scheduling options when available
• Employee discounts and wellness-focused culture

If you're passionate about customer service, health, fitness, and creating a positive experience for others, apply today and become part of a team dedicated to helping our community live healthier lives.

Physical Therapy Today is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.